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SVTPerformance's Chain of Restaurants
Road Side Pub
Going to lemon our Focus - what to expect...?
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<blockquote data-quote="ElscottHavoc" data-source="post: 14141844" data-attributes="member: 93145"><p>Thanks. I would totally go with a manual if it wasn't my wife's car. Overall, the Focus is one amazing car with the exception of our steaming pile of crap DCT we've been plagued with.</p><p></p><p>A.) My wife doesn't know how to drive a manual and has zero interest in learning.</p><p></p><p>B.) She drives the car for work and does a lot of in town driving taking clients around. She likes the convenience of an auto for that.</p><p></p><p>That said, I'm submitting a letter to Ford this week along with 17 service record sheets. Our car has been in the shop (not consecutively) for a total of 30 days including weekends - most of that time spent by FoMoCo trying to diagnose and decide course of action over Hotline.</p><p></p><p></p><p>So far, this has been our experience.</p><p></p><p>Buy 2013 Focus at Dealer 1 with 87 miles. Bring it back at 1000 miles or so grinding obnoxiously.</p><p></p><p>Dealer 1 says this is normal, its a DCT. I call BS, but they say just give it time.</p><p></p><p>I insist over time its not right, dealer finally tears it apart and finds brass shavings all over and clutches burned up.</p><p></p><p>Get it back and drive it around until about 5000 miles grind returns. They say its normal again. I insist we've been through this before, the noise was gone and now it is back. They say again, give it time.</p><p></p><p>Decide to try my luck with Dealer 2. They say its normal, let it break in. I insist its bad and that I'm tired of hearing its normal. </p><p></p><p>Car starts having low end knock. Dealer 2 is confusedand spends 1 week diagnosing before saying its tough luck, no one knows the issue so we can't fix it and were not tearing it apart unless Ford okays it - but its probably nothing major.</p><p></p><p>Wife calls one day and says seat belt not pulling out, so she drives to a nearby Dealer 3. Bring it to Dealer 3. They fix seat belt, but refuse to work on transmission since it was already repaired by Dealer 1 and should be repaired again by dealer 1 in case the issue was improper repair. They say if it ends up being an error on Dealer 1s part, they'll have trouble getting reimbursed by Ford. They agree its a problem though and service advisor says he sees these problems several times each week. Suggests I contact lawyer off the record.</p><p></p><p>I do, but the lawyer Ive known ends up being a representing firm of Dealer 1. Says Im a good candidate for lemon law possibly, but since his firm represents the family owning Dealer 1 he can't accept the case as there is a conflict of interest. He refers me to another lawyer but suggests to get back with Dealer 1 toward end of week.</p><p></p><p>I go back to Dealer 1 and they promptly take car back, put me in loaner leading me to believe the lawyer had a chat with them as they aren't messing around getting on it this time and I also hear the service advisor mention to the rental car guy to make sure he forwards all paperwork to the GM - he wants to be kept in the loop. I receive car back one week later after they find bearings damaged, clutches burned up, and several other problems.</p><p></p><p>I get it back, but less than a week later I bring car back 1 week later when it starts grinding again obnoxiously. The service advisor brings me to talk to general manager who says "he'd be lieing if he said some of these cars have issues, but just be patient and hell get it fixed." I leave that day in a grinding, bucking 2014 Focus while they promise to fix my 2013.</p><p></p><p>2 weeks later (2 weeks ago), I get my Focus back with a new transmission after they find severe internal clutch damage and bearing failures on the previous one. That was only 400 miles on the new tranny ago and over the last week its doing it all over again. In fact, last night it was jerking so bad from a stop light I thought I was going to get rear ended when it suddenly cut out. Then there was this loud grinding.</p><p></p><p></p><p>Sorry for the rant, I'm just so pissed. The lawyer said Iowa statute allows them to reimburse an amount less my use, but that seems so wrong. My car spent a whole months worth of time in the shop where I got a lesser model, but am expected to receive a depreciation of use for that month.</p><p></p><p>The remaining year or so, which I could agree to accepting fair use of the vehicle was spent most often driving a vehicle that my wife insisted was absolute shit to drive, I insisted had problems, but Ford twiddled thumbs. If Ford would have acted faster, we wouldn't be a year down the road, so I'm paying for their unwillingness to believe me.</p><p></p><p>Lastly, I get paid salary, but my wife is hourly. Many times, she had to miss periods of work to drop off the car, have it inspected, pick it up, etc. She missed way more work than necessary if they wouldn't have given us the run around. I often took the car in too, but I manage large projects, teams and deadlines with several thousand dollar fines if late so it wasn't always feasible for me to work with Fords timing.</p><p></p><p>This whole lemon law process just sucks. The way I see it, Ford delivered me a shitty vehicle and now one way it another I stand to lose or have already lost out on money, simply because they can bully me around.</p><p></p><p>That's why I was hoping maybe someone who's done it before could give me some tips to make it smoother and what would be fair to demand from Ford. I'm not looking to profit, but I want them to take responsibility for what this is going to cost me and has cost me (as little as it may be). Also, should I have a vehicle lined up in advance or is there a grace period where I can use the Focus, find another car and then turn it in to Ford.</p><p></p><p> <em>Posted via <a href="http://topify.com" target="_blank"><strong>Topify</strong></a> on Android</em></p></blockquote><p></p>
[QUOTE="ElscottHavoc, post: 14141844, member: 93145"] Thanks. I would totally go with a manual if it wasn't my wife's car. Overall, the Focus is one amazing car with the exception of our steaming pile of crap DCT we've been plagued with. A.) My wife doesn't know how to drive a manual and has zero interest in learning. B.) She drives the car for work and does a lot of in town driving taking clients around. She likes the convenience of an auto for that. That said, I'm submitting a letter to Ford this week along with 17 service record sheets. Our car has been in the shop (not consecutively) for a total of 30 days including weekends - most of that time spent by FoMoCo trying to diagnose and decide course of action over Hotline. So far, this has been our experience. Buy 2013 Focus at Dealer 1 with 87 miles. Bring it back at 1000 miles or so grinding obnoxiously. Dealer 1 says this is normal, its a DCT. I call BS, but they say just give it time. I insist over time its not right, dealer finally tears it apart and finds brass shavings all over and clutches burned up. Get it back and drive it around until about 5000 miles grind returns. They say its normal again. I insist we've been through this before, the noise was gone and now it is back. They say again, give it time. Decide to try my luck with Dealer 2. They say its normal, let it break in. I insist its bad and that I'm tired of hearing its normal. Car starts having low end knock. Dealer 2 is confusedand spends 1 week diagnosing before saying its tough luck, no one knows the issue so we can't fix it and were not tearing it apart unless Ford okays it - but its probably nothing major. Wife calls one day and says seat belt not pulling out, so she drives to a nearby Dealer 3. Bring it to Dealer 3. They fix seat belt, but refuse to work on transmission since it was already repaired by Dealer 1 and should be repaired again by dealer 1 in case the issue was improper repair. They say if it ends up being an error on Dealer 1s part, they'll have trouble getting reimbursed by Ford. They agree its a problem though and service advisor says he sees these problems several times each week. Suggests I contact lawyer off the record. I do, but the lawyer Ive known ends up being a representing firm of Dealer 1. Says Im a good candidate for lemon law possibly, but since his firm represents the family owning Dealer 1 he can't accept the case as there is a conflict of interest. He refers me to another lawyer but suggests to get back with Dealer 1 toward end of week. I go back to Dealer 1 and they promptly take car back, put me in loaner leading me to believe the lawyer had a chat with them as they aren't messing around getting on it this time and I also hear the service advisor mention to the rental car guy to make sure he forwards all paperwork to the GM - he wants to be kept in the loop. I receive car back one week later after they find bearings damaged, clutches burned up, and several other problems. I get it back, but less than a week later I bring car back 1 week later when it starts grinding again obnoxiously. The service advisor brings me to talk to general manager who says "he'd be lieing if he said some of these cars have issues, but just be patient and hell get it fixed." I leave that day in a grinding, bucking 2014 Focus while they promise to fix my 2013. 2 weeks later (2 weeks ago), I get my Focus back with a new transmission after they find severe internal clutch damage and bearing failures on the previous one. That was only 400 miles on the new tranny ago and over the last week its doing it all over again. In fact, last night it was jerking so bad from a stop light I thought I was going to get rear ended when it suddenly cut out. Then there was this loud grinding. Sorry for the rant, I'm just so pissed. The lawyer said Iowa statute allows them to reimburse an amount less my use, but that seems so wrong. My car spent a whole months worth of time in the shop where I got a lesser model, but am expected to receive a depreciation of use for that month. The remaining year or so, which I could agree to accepting fair use of the vehicle was spent most often driving a vehicle that my wife insisted was absolute shit to drive, I insisted had problems, but Ford twiddled thumbs. If Ford would have acted faster, we wouldn't be a year down the road, so I'm paying for their unwillingness to believe me. Lastly, I get paid salary, but my wife is hourly. Many times, she had to miss periods of work to drop off the car, have it inspected, pick it up, etc. She missed way more work than necessary if they wouldn't have given us the run around. I often took the car in too, but I manage large projects, teams and deadlines with several thousand dollar fines if late so it wasn't always feasible for me to work with Fords timing. This whole lemon law process just sucks. The way I see it, Ford delivered me a shitty vehicle and now one way it another I stand to lose or have already lost out on money, simply because they can bully me around. That's why I was hoping maybe someone who's done it before could give me some tips to make it smoother and what would be fair to demand from Ford. I'm not looking to profit, but I want them to take responsibility for what this is going to cost me and has cost me (as little as it may be). Also, should I have a vehicle lined up in advance or is there a grace period where I can use the Focus, find another car and then turn it in to Ford. [i]Posted via [URL="http://topify.com"][b]Topify[/b][/URL] on Android[/i] [/QUOTE]
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Going to lemon our Focus - what to expect...?
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