Having used their product for years, I've noticed that customer support has always been lacking, they tend to only favor large purchasers of the product (Lund...), and they promise features to buyers only for those buyers to discover the advertised features don't exist yet (BT via MPVI2...).
I just got done reading a thread in their forum telling a guy his CSV file was corrupted when he couldn't open it in VCM Scanner. A CSV file. It's a damn text file. If it can be opened with any text processor program, it isn't "corrupted". (I easily replicated his issue....where I discovered this blatant lie).
The software claims to be able to open CSV files, but it requires a specific formatted CSV file and not only does HPT not tell their clients this, they don't provide any instructions on properly formatting a CSV file.
HPT used to be the hero of the little guy when it came to tuning, but it looks like they are deliberately hindering use of the product by small volume tuners to support the large volume tuners.
I just got done reading a thread in their forum telling a guy his CSV file was corrupted when he couldn't open it in VCM Scanner. A CSV file. It's a damn text file. If it can be opened with any text processor program, it isn't "corrupted". (I easily replicated his issue....where I discovered this blatant lie).
The software claims to be able to open CSV files, but it requires a specific formatted CSV file and not only does HPT not tell their clients this, they don't provide any instructions on properly formatting a CSV file.
HPT used to be the hero of the little guy when it came to tuning, but it looks like they are deliberately hindering use of the product by small volume tuners to support the large volume tuners.