Just needed to vent a little bit. So my GT500 last weekend developed a bad smell inside the car. Being an automotive technician i instantly knew what the odor was: HVAC compressor oil. Never knew the Mustang to have HVAC issues but its a very distinct odor.
I have the Carmax Extended warranty with $50 deductible, good at any repair facility with certified technicians. I take it to my local Ford dealer to get checked out because Im lazy, i hate interior and dash work and i paid for that ****ing warranty, so i want to use it. Their techs identifiy it as HVAC compressor oil too and formalize the diagnosis as a bad evaporator.
The evaporator comes from the factory as a one piece blower box evap case unit. According to Whitebear Lake Fords website there is no servicable evap or heater core; its all one assembly. There are no other parts in the interior of the car that is connected to the AC compressor capable of failing and causing the strong odor.
My service advisor calls me and says the Evaporator Core is a covered component, but its not covered if its corrosion induced... Carmax says i need to authorize a teardown of the dash and complete removal of the box to verify its not a failure due to corrosion. Otherwise they wont authorize repairs. 700 bucks for Ford to pull out the one peice box. If its something Carmax deems coverable, they will cover the cost of the entire repair. If they decide it is NOT a covered failure (their judgement) Then im stuck with a torn down car thats undriveable and stuck on the Ford tech's rack.
I paid almost $1500 for this here extended warranty to cover this shit minus deductible and now they want to put me in a position where they can **** me if they decide not to cover it????? I called Carmax Warranty tocverify and they wont even entertain the idea without the unit out of the car.
As a technician, i diagnose and repair problems. I put together estimates in the thousands of dollars all the time and i dont even blink. I have been on the recieving end of people using this Carmax extended warranty and its always covered the issues for our guests, and at our Customer Pay labor time too (good for me). And the one time in almost 2 years of owning this car i try and get my car covered under this warranty and they tell me to bend over and hope they dont leave me screwed?
Its on top of the fact that they sold me my car with a major issue (crank balancer bolt washer missing) under the guise of it passing 161 points of inspection. It caused a random multiple misfire that was very transient. Hard to diagnose without a Ford diagnostic tool. Ford tech that fixed my car said he plugged in their tool and watched it idle with the misfire counts going through the roof. Missing washer caused the crank trigger reluctor to send false data to the ECU which it was translating into misfire events.
My car was down for 2 out of the first 4 months i owned it with Ford trying to diagnose the issue. Ford stepped up, fixed the car 100% warranty and offered me a buy back on it. I declined as i knew the car was solid after it was diagnosed and repaired. Ford made me into a loyal customer after taking care of me when carmax dropped the ball. Carmax quality? 161point inspection? The crankshaft was a listed item that they said was checked and clearly wasnt. Pffft an absolute JOKE.
Not happy at all.... beware of these assclowns. I love my car, but i really REALLY wish I had never bought my car from them.
I have the Carmax Extended warranty with $50 deductible, good at any repair facility with certified technicians. I take it to my local Ford dealer to get checked out because Im lazy, i hate interior and dash work and i paid for that ****ing warranty, so i want to use it. Their techs identifiy it as HVAC compressor oil too and formalize the diagnosis as a bad evaporator.
The evaporator comes from the factory as a one piece blower box evap case unit. According to Whitebear Lake Fords website there is no servicable evap or heater core; its all one assembly. There are no other parts in the interior of the car that is connected to the AC compressor capable of failing and causing the strong odor.
My service advisor calls me and says the Evaporator Core is a covered component, but its not covered if its corrosion induced... Carmax says i need to authorize a teardown of the dash and complete removal of the box to verify its not a failure due to corrosion. Otherwise they wont authorize repairs. 700 bucks for Ford to pull out the one peice box. If its something Carmax deems coverable, they will cover the cost of the entire repair. If they decide it is NOT a covered failure (their judgement) Then im stuck with a torn down car thats undriveable and stuck on the Ford tech's rack.
I paid almost $1500 for this here extended warranty to cover this shit minus deductible and now they want to put me in a position where they can **** me if they decide not to cover it????? I called Carmax Warranty tocverify and they wont even entertain the idea without the unit out of the car.
As a technician, i diagnose and repair problems. I put together estimates in the thousands of dollars all the time and i dont even blink. I have been on the recieving end of people using this Carmax extended warranty and its always covered the issues for our guests, and at our Customer Pay labor time too (good for me). And the one time in almost 2 years of owning this car i try and get my car covered under this warranty and they tell me to bend over and hope they dont leave me screwed?
Its on top of the fact that they sold me my car with a major issue (crank balancer bolt washer missing) under the guise of it passing 161 points of inspection. It caused a random multiple misfire that was very transient. Hard to diagnose without a Ford diagnostic tool. Ford tech that fixed my car said he plugged in their tool and watched it idle with the misfire counts going through the roof. Missing washer caused the crank trigger reluctor to send false data to the ECU which it was translating into misfire events.
My car was down for 2 out of the first 4 months i owned it with Ford trying to diagnose the issue. Ford stepped up, fixed the car 100% warranty and offered me a buy back on it. I declined as i knew the car was solid after it was diagnosed and repaired. Ford made me into a loyal customer after taking care of me when carmax dropped the ball. Carmax quality? 161point inspection? The crankshaft was a listed item that they said was checked and clearly wasnt. Pffft an absolute JOKE.
Not happy at all.... beware of these assclowns. I love my car, but i really REALLY wish I had never bought my car from them.
