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SVTPerformance's Chain of Restaurants
Road Side Pub
Disgruntled after ford service visit
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<blockquote data-quote="Speed Demon" data-source="post: 15044216" data-attributes="member: 23636"><p>Thats normal practice at any repair shop you go to. That's how they, and the tech, make money. If the job called for 2 hours and it took them 4, you'd only be paying for the 2 hours of book time, and the tech would be the one bitching, instead of you. </p><p> I'm a tech at a small specialized repair shop and regularly turn 65-70 hours of labor on an average week, having only worked 45 hours, and thats just an average week. Ive turned as many as 98 hours on a busy week, having worked the same 45 hours actual time. Ive also had jobs that ate my lunch, 4 hour jobs that took me 7 hours, I get paid book time no matter how long a job takes me to complete. So how fair would it be to me to get paid for working 45 hours when i busted my ass to get 98 hours worth of labor done, or how fair would it be for me to charge the customer 7 hours labor when a job only calls for 4.</p><p> Book time is calculated by the manufacturer on how long they think a job should take. One big advantage to working on specific makes, such as a dealer, is you learn if there are any short cuts or faster ways of doing things, because the faster you get the job done, the more money the company and you can potentially make.</p></blockquote><p></p>
[QUOTE="Speed Demon, post: 15044216, member: 23636"] Thats normal practice at any repair shop you go to. That's how they, and the tech, make money. If the job called for 2 hours and it took them 4, you'd only be paying for the 2 hours of book time, and the tech would be the one bitching, instead of you. I'm a tech at a small specialized repair shop and regularly turn 65-70 hours of labor on an average week, having only worked 45 hours, and thats just an average week. Ive turned as many as 98 hours on a busy week, having worked the same 45 hours actual time. Ive also had jobs that ate my lunch, 4 hour jobs that took me 7 hours, I get paid book time no matter how long a job takes me to complete. So how fair would it be to me to get paid for working 45 hours when i busted my ass to get 98 hours worth of labor done, or how fair would it be for me to charge the customer 7 hours labor when a job only calls for 4. Book time is calculated by the manufacturer on how long they think a job should take. One big advantage to working on specific makes, such as a dealer, is you learn if there are any short cuts or faster ways of doing things, because the faster you get the job done, the more money the company and you can potentially make. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Disgruntled after ford service visit
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