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SVTPerformance's Chain of Restaurants
Road Side Pub
Disgruntled after ford service visit
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<blockquote data-quote="Black02GT" data-source="post: 15044161" data-attributes="member: 23818"><p>What others said, worked as a service writer for awhile. It's all in the computer more or less, put in the vehicle info and job and the labor time. "Labor Hours" aren't the actual hours the car is being worked on. The way it's broken causes confusion and upsets people but its more like "for me to do x will cost y". If your not happy you can try haggling BEFORE the job is done after NEITHER party should adjust price.</p><p></p><p>It's really to protect the customer and employer. Think about it, if it was straight hourly (paid for exact time) your going to have guys dragging their feet getting paid more for less work.</p></blockquote><p></p>
[QUOTE="Black02GT, post: 15044161, member: 23818"] What others said, worked as a service writer for awhile. It's all in the computer more or less, put in the vehicle info and job and the labor time. "Labor Hours" aren't the actual hours the car is being worked on. The way it's broken causes confusion and upsets people but its more like "for me to do x will cost y". If your not happy you can try haggling BEFORE the job is done after NEITHER party should adjust price. It's really to protect the customer and employer. Think about it, if it was straight hourly (paid for exact time) your going to have guys dragging their feet getting paid more for less work. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Disgruntled after ford service visit
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