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SVTPerformance's Chain of Restaurants
Road Side Pub
Disgruntled after ford service visit
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<blockquote data-quote="Torch10th" data-source="post: 15044144" data-attributes="member: 15703"><p>This sounds more like what happens with warranty work. In a warranty situation, the manufacturer pays X amount for X number of hours they deem it should take to perform the repair. They pay that amount whether the repair work came in shorter or longer.</p><p></p><p>When dealing however with an out of pocket repair a quality shop will bill you for parts and labor as it was accrued. The reason being that the mechanic at the time he's done with your vehicle can immediately start on something else. That's double dipping.</p><p></p><p>I would escalate this matter to the service manager. Let him know calmly and tactfully that this type of business practice isn't going to fly with you. If they refuse to rectify that situation, then hit your BBB, Yelp, Google reviews etc. and let him know that if you receive a survey from Ford they'll be getting 1's and 0's.</p></blockquote><p></p>
[QUOTE="Torch10th, post: 15044144, member: 15703"] This sounds more like what happens with warranty work. In a warranty situation, the manufacturer pays X amount for X number of hours they deem it should take to perform the repair. They pay that amount whether the repair work came in shorter or longer. When dealing however with an out of pocket repair a quality shop will bill you for parts and labor as it was accrued. The reason being that the mechanic at the time he's done with your vehicle can immediately start on something else. That's double dipping. I would escalate this matter to the service manager. Let him know calmly and tactfully that this type of business practice isn't going to fly with you. If they refuse to rectify that situation, then hit your BBB, Yelp, Google reviews etc. and let him know that if you receive a survey from Ford they'll be getting 1's and 0's. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Disgruntled after ford service visit
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