Customer Service

[Andorion]

1) If you schedule an appointment for a certain time, do everything in your power to keep the appointment - especially if you know the other person is going way out of their way to meet you at said time.

2) If for some reason you can't keep the appointment, offer an explanation and keep the customer up-to-date as to what's going on and when you expect to serve them.

3) While the customer is waiting, do not talk to your girlfriend for a half hour and another customer on the phone for a half hour instead of doing what work you can for the customer.

4) If you need someone else for the job, tell them in advance and make sure they're ready on time.

4a) Don't call your business associate at noon, in front of your customer, and say "Oh, you just woke up? Yeah, we need you, think you can make it today?"

...

Any other tips you guys can add, from experience?

~Berj

 

[2F2F]

What prompted this understated tirade, may I ask?

 

[jhwalker]

Originally posted by 2F2F
What prompted this understated tirade, may I ask?

I have not had one THAT bad .... :nonono:
Sounds like a bummer,

:rockon:
JW

 

[03DOHC]

Originally posted by Andorion

Any other tips you guys can add, from experience?

~Berj

If you make a promise keep it. If you never intended on keeping the promise don't make it.

Don't blame the customer because you forgot or because you're an idiot.

Don't lie to the customer.

Those seem slightly important.

 

[2F2F]

Do not charge for services not rendered. And don't take spare change from a customer's car!

 

[Red BOLT99]

So who was it I give!

 

[Poisonous Mods]

Berj is expressing his frustration's.

I can totally understand .

 

[jonas]

dude what happend berg
who burned you. If it was b and d ill go kick em in the nutz 4 u

 

[2F2F]

Originally posted by jonas
If it was b and d ill go kiss em in the nutz 4 u

Sick bastage

!

 

[Pyro]

The suspense is killing me!!!

 

[Andorion]

It's over, don't sweat it. Bad customer service costs customers.

~Berj

 

[jhwalker]

Originally posted by Andorion
It's over, don't sweat it. Bad customer service costs customers.

~Berj

So list 3 popular companies that it was NOT...
:shrug:
jw

 

[Andorion]

1) In & Out
2) Bill's Muffler
3) Walker Racing

I'm of the opinion that bad service for one person doesn't necessarily mean the company's crap - this particular place was also pretty far away from me, so this incident was just the nail in the coffin.

I don't airing dirty laundry on message boards, but I just needed to vent =/

~Berj

 

[maoun]

berj, i think that's really admirable of you....i have no clue what company it is, but hope they get their act together

m.

 

[Poisonous Mods]

Damn....i feel like a little terd now.


Berj.......100% Props on how u handle ur biz :beer:
Now i can learn some thing from u, thats for sure. :thumbsup: