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SVTPerformance's Chain of Restaurants
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<blockquote data-quote="GTSpartan" data-source="post: 16887267" data-attributes="member: 21531"><p><h3><a href="https://www.freep.com/story/money/cars/ford/2023/03/09/jd-power-customer-service-survey-2023-ford-gm/69986777007/" target="_blank">Ford ranks among worst in JD Power customer service survey of 2020-2022 vehicles</a></h3><p></p><p>Customers seeking car repairs have experienced a dip in satisfaction overall for the first time in nearly three decades, and Ford Motor Company — despite touting its dealer model as a competitive advantage — ranked among the worst, according to the 2023 J.D. Power U.S. Customer Service Index Study released Thursday.</p><p></p><p>Overall, the top rankings went to Lexus in the premium category and Mitsubishi in the mass market category. Lexus ranks the highest in customer satisfaction with service at dealerships or after-market facilities among all brands for the second year in a row, according to J.D. Power.</p><p></p><p>Ford and Lincoln customers failed to give top ratings in any category, including trucks. Ford CEO Jim Farley and other executives at the Dearborn automaker have said repeatedly that <a href="https://www.freep.com/story/money/cars/ford/2022/12/05/ford-ceo-farley-dealers-ev-ford-model-e/69703102007/" target="_blank">its dealer network</a> is the key to success in the future and <a href="https://www.freep.com/story/money/cars/ford/2022/11/02/ford-jim-baumbick-new-quality-chief-executives-retire/69612805007/" target="_blank">good customer service is critical</a> to its overall strategy.</p><p></p><p>Meanwhile, crosstown rival General Motors ranked in all top categories with its <a href="https://www.freep.com/story/money/cars/mark-phelan/2022/07/27/2022-cadillac-ct-5-v-blackwing-epitome-internal-combustion/10149398002/" target="_blank">Cadillac</a>, Chevrolet, GMC and Buick brands. Cadillac SUV owners tied with Porsche on excellent vehicle service.</p><p></p><p><a href="https://www.jdpower.com/business/automotive/us-customer-service-index-csi-study." target="_blank">The study</a>, conducted August through December last year, is based on responses from 64,248 verified registered owners and lessees of 2020 through 2022 model-year vehicles. This 43rd study measures satisfaction with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The owner service areas are measured with a 1,000-point scale that measures: service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%)..................</p><p></p><p>...............</p><h2>What's happening with Ford?</h2><p>Ford and Lincoln ranked below average in mass market brand, premium brand, mass market SUV/minivan, premium SUVs, and trucks.</p><p></p><p><strong>More:</strong><a href="https://www.freep.com/story/money/cars/ford/2022/07/11/2021-22-mustang-mach-e-recall-power/10027161002/" target="_blank">2021-22 Mustang Mach-E owners slap Ford with federal lawsuit over safety defect</a></p><p></p><p>While Ford has built popular vehicles during the model years highlighted in this latest survey, the automaker was also plagued with recalls on vehicles including <a href="https://www.freep.com/story/money/cars/ford/2021/09/27/ford-mustang-mach-e-recall-windshield-roof-glass-popping-out/5874064001/" target="_blank">Mustang Mach-E</a>, <a href="https://www.freep.com/story/money/cars/ford/2022/11/24/bronco-sport-escape-recall/69675638007/" target="_blank">Bronco Sport</a>, <a href="https://www.freep.com/story/money/cars/ford/2022/04/01/ford-recall-oil-leak-escape-bronco-sport/7242814001/" target="_blank">Escape</a>, <a href="https://www.freep.com/story/money/cars/ford/2019/08/07/ford-recall-2020-explorer-lincoln-aviator/1941925001/" target="_blank">Explorer</a>, <a href="https://www.freep.com/story/money/cars/ford/2022/07/15/ford-recall-hybrid-escape-maverick-corsair-fires/10066508002/" target="_blank">Maverick</a>, Lincoln <a href="https://www.freep.com/story/money/cars/ford/2019/08/07/ford-recall-2020-explorer-lincoln-aviator/1941925001/" target="_blank">Aviator</a> and <a href="https://www.freep.com/story/money/cars/ford/2022/07/15/ford-recall-hybrid-escape-maverick-corsair-fires/10066508002/" target="_blank">Corsair</a>.</p></blockquote><p></p>
[QUOTE="GTSpartan, post: 16887267, member: 21531"] [HEADING=2][URL='https://www.freep.com/story/money/cars/ford/2023/03/09/jd-power-customer-service-survey-2023-ford-gm/69986777007/']Ford ranks among worst in JD Power customer service survey of 2020-2022 vehicles[/URL][/HEADING] Customers seeking car repairs have experienced a dip in satisfaction overall for the first time in nearly three decades, and Ford Motor Company — despite touting its dealer model as a competitive advantage — ranked among the worst, according to the 2023 J.D. Power U.S. Customer Service Index Study released Thursday. Overall, the top rankings went to Lexus in the premium category and Mitsubishi in the mass market category. Lexus ranks the highest in customer satisfaction with service at dealerships or after-market facilities among all brands for the second year in a row, according to J.D. Power. Ford and Lincoln customers failed to give top ratings in any category, including trucks. Ford CEO Jim Farley and other executives at the Dearborn automaker have said repeatedly that [URL='https://www.freep.com/story/money/cars/ford/2022/12/05/ford-ceo-farley-dealers-ev-ford-model-e/69703102007/']its dealer network[/URL] is the key to success in the future and [URL='https://www.freep.com/story/money/cars/ford/2022/11/02/ford-jim-baumbick-new-quality-chief-executives-retire/69612805007/']good customer service is critical[/URL] to its overall strategy. Meanwhile, crosstown rival General Motors ranked in all top categories with its [URL='https://www.freep.com/story/money/cars/mark-phelan/2022/07/27/2022-cadillac-ct-5-v-blackwing-epitome-internal-combustion/10149398002/']Cadillac[/URL], Chevrolet, GMC and Buick brands. Cadillac SUV owners tied with Porsche on excellent vehicle service. [URL='https://www.jdpower.com/business/automotive/us-customer-service-index-csi-study.']The study[/URL], conducted August through December last year, is based on responses from 64,248 verified registered owners and lessees of 2020 through 2022 model-year vehicles. This 43rd study measures satisfaction with service at franchised dealer or aftermarket service facilities for maintenance or repair work. The owner service areas are measured with a 1,000-point scale that measures: service quality (32%); service advisor (19%); vehicle pick-up (19%); service facility (15%); and service initiation (15%).................. ............... [HEADING=1]What's happening with Ford?[/HEADING] Ford and Lincoln ranked below average in mass market brand, premium brand, mass market SUV/minivan, premium SUVs, and trucks. [B]More:[/B][URL='https://www.freep.com/story/money/cars/ford/2022/07/11/2021-22-mustang-mach-e-recall-power/10027161002/']2021-22 Mustang Mach-E owners slap Ford with federal lawsuit over safety defect[/URL] While Ford has built popular vehicles during the model years highlighted in this latest survey, the automaker was also plagued with recalls on vehicles including [URL='https://www.freep.com/story/money/cars/ford/2021/09/27/ford-mustang-mach-e-recall-windshield-roof-glass-popping-out/5874064001/']Mustang Mach-E[/URL], [URL='https://www.freep.com/story/money/cars/ford/2022/11/24/bronco-sport-escape-recall/69675638007/']Bronco Sport[/URL], [URL='https://www.freep.com/story/money/cars/ford/2022/04/01/ford-recall-oil-leak-escape-bronco-sport/7242814001/']Escape[/URL], [URL='https://www.freep.com/story/money/cars/ford/2019/08/07/ford-recall-2020-explorer-lincoln-aviator/1941925001/']Explorer[/URL], [URL='https://www.freep.com/story/money/cars/ford/2022/07/15/ford-recall-hybrid-escape-maverick-corsair-fires/10066508002/']Maverick[/URL], Lincoln [URL='https://www.freep.com/story/money/cars/ford/2019/08/07/ford-recall-2020-explorer-lincoln-aviator/1941925001/']Aviator[/URL] and [URL='https://www.freep.com/story/money/cars/ford/2022/07/15/ford-recall-hybrid-escape-maverick-corsair-fires/10066508002/']Corsair[/URL]. [/QUOTE]
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