computer people in here...

[mattb21]

So my brother decided to buy a laptop today along with a wireless router. The problem is I can't get the internet to work at all on the laptop. I can plug an ethernet cable into the computer and get internet just fine from the router but it doesnt work wirelessly for the laptop. So I decided to try and plug the ethernet directly into the laptop and it the browser didnt work. And the laptop has windows vista so I dont know a whole lot about it, having never used that OS before.

Any ideas?

 

[JDStud6]

Are you able to get an IP?

JD

 

[JasonSnake]

A lot of people overlook one thing on their new laptops. Most of the time there is a wireless switch somewhere on the outside of the computer. Look for this little button and set it to On.

 

[mattb21]

Im not really sure about that.. What do you mean? I can look up the connection on the laptop and it says that the wireless router is working and gives me the option to connect to it. But after I do that and open the internet it just says Internet Explorer cannot show this page or something like incorrect web address

 

[mattb21]

A lot of people overlook one thing on their new laptops. Most of the time there is a wireless switch somewhere on the outside of the computer. Look for this little button and set it to On.

I thought about that already when my brother called me askin for help but its already turned on.

 

[JDStud6]

A lot of people overlook one thing on their new laptops. Most of the time there is a wireless switch somewhere on the outside of the computer. Look for this little button and set it to On.

I dont think thats it. Although his grammar skills suck, I believe he said he plugged into the router with a cat5 cable and had the same issue.

JD

 

[JDStud6]

OP - So you are not able to get online with either the wired or wireless connection?

open a command prompt, and type 'ipconfig' and see what it says. Does it give you an IP???

JD

 

[mattb21]

I dont think thats it. Although his grammar skills suck, I believe he said he plugged into the router with a cat5 cable and had the same issue.

JD

Thats basically it.

 

[05 Roush]

What internet service provider are you using? AOL? Comcast? Cox? Road Runner?

 

[mattb21]

OP - So you are not able to get online with either the wired or wireless connection?

open a command prompt, and type 'ipconfig' and see what it says. Does it give you an IP???

JD

It does pop up with an ip and quite a few things but the wireless one is included in there.

 

[mattb21]

What internet service provider are you using? AOL? Comcast? Cox? Road Runner?

Comcast

 

[05 Roush]

OK,

One more request:

1. Goto START menu
2. Click on RUN...
3. In the RUN window, enter in CMD in the "Open:" text box
4. Once the black command window opens, type in
   
   TRACERT google.com
   
   then hit enter
5. Post up the results

 

[WireEater]

I would connect to the router and make sure the wireless properties don't have an access list set. If you connect through Ethernet but not wireless, then it is a wireless problem.

 

[05 Roush]

I would connect to the router and make sure the wireless properties don't have an access list set. If you connect through Ethernet but not wireless, then it is a wireless problem.

I don't think it's connecting via CAT 5 cable to the back of the wireless router either.

We'll see once he does a TRACERT if he's even getting to a router. It actually sounds like he's got a wireless router connected to another router.

 

[05 Roush]

One more thing, Matt,

Complete the following TRACERT command:

TRACERT 72.14.207.99

and post up the results.

 

[Sonic 35ss]

do an ipconfig with the cable plugged in

do you get a gateway IP ?

 

[mattb21]

When I did TRACERT google.com it said Unable to resolve target system name google.com

And with TRACERT 72.14.207.99 it make a list of 1 2 3 4 etc.. and in a line after each of the numbers it left 3 starts and said Request times out.

 

[WireEater]

I don't think it's connecting via CAT 5 cable to the back of the wireless router either.

We'll see once he does a TRACERT if he's even getting to a router. It actually sounds like he's got a wireless router connected to another router.

Ya, I miss read his post. He said he plugged Ethernet through his computer and got internet, but nothing through laptop.

 

[Nvr_Spds]

You can try this: Go to the Control Panel> System> Click the Hardware Tab> Device Manager> and make sure your wireless network stuff is enabled.

 

[05 Roush]

When I did TRACERT google.com it said Unable to resolve target system name google.com

And with TRACERT 72.14.207.99 it make a list of 1 2 3 4 etc.. and in a line after each of the numbers it left 3 starts and said Request times out.

So you get a timeout after line/list item 1?

If so, in the command line (blinking cursor in the black command window) type:

ipconfig /all

Post up the COMPLETE findings for everything you get in the results. :thumbsup: