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SVTPerformance's Chain of Restaurants
A Taste of Home
West
Colorado guys
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<blockquote data-quote="Norton" data-source="post: 13548696" data-attributes="member: 145307"><p>I agree with all of this, though I tweaked the (priority) order of things a little...</p><p>1. Honesty. Don't make promises you can't keep. </p><p>2. Great customer service matters.</p><p>3. Timely and effective communication is a must. (See #2)</p><p>4. Provide value to your customers.</p><p>5. Post your labor rates and costs (for generic services like oil changes) so there is no confusion or surprises when the customer picks up their car. (See #1-4)</p><p>6. Don't price gouge your customers or inflate estimates (See #1, 3, 4, & 5).</p><p>7. Hire employees who “get” your business.</p><p>8. Take care of your employees.</p><p>9. Don't use a person's deposit to float your business.</p><p>10. If you don't understand how to run a business find a partner who does or learn how to do so. It's definitely better to over estimate expenses and under estimate revenue.</p><p>11. Hire a great accountant.</p><p>12. Make sure you have plenty of cash flow for when business is lean (See #9-11).</p><p>13. If you are going to have a web presence, use it to provide value to you and your customers. (See #1, 3, & 5)</p></blockquote><p></p>
[QUOTE="Norton, post: 13548696, member: 145307"] I agree with all of this, though I tweaked the (priority) order of things a little... 1. Honesty. Don't make promises you can't keep. 2. Great customer service matters. 3. Timely and effective communication is a must. (See #2) 4. Provide value to your customers. 5. Post your labor rates and costs (for generic services like oil changes) so there is no confusion or surprises when the customer picks up their car. (See #1-4) 6. Don't price gouge your customers or inflate estimates (See #1, 3, 4, & 5). 7. Hire employees who “get” your business. 8. Take care of your employees. 9. Don't use a person's deposit to float your business. 10. If you don't understand how to run a business find a partner who does or learn how to do so. It's definitely better to over estimate expenses and under estimate revenue. 11. Hire a great accountant. 12. Make sure you have plenty of cash flow for when business is lean (See #9-11). 13. If you are going to have a web presence, use it to provide value to you and your customers. (See #1, 3, & 5) [/QUOTE]
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SVTPerformance's Chain of Restaurants
A Taste of Home
West
Colorado guys
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