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SVTPerformance's Chain of Restaurants
A Taste of Home
West
Colorado guys
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<blockquote data-quote="cheapertokeephe" data-source="post: 13544934" data-attributes="member: 30967"><p>Here are some things to consider:</p><p></p><p>1. Honesty. An honest shop gets my business every time. For example, if you quote me a price or time frame then make an effort to meet it. If you tell me $1,000 + two weeks then that's what I expect. If you break or damage something on my car then confess to it and make things right. And don't make promises you can't keep.</p><p>2. Timely and effective communication. I hate it when a shop never calls me or returns my calls.</p><p>3. Post your labor rates and costs (for generic services like oil changes) so there is no confusion or surprises when the customer picks up their car.</p><p>4. Don't price gouge your customers or overinflate estimates (see #1).</p><p>5. Don't use a person's deposit to float your business.</p><p>6. If you don't understand how to run a business find a partner who does or learn how to do so. In my experience it is always better to over estimate expenses and under estimate revenue.</p><p>7. Hire a great accountant.</p><p>8. Make sure you have plenty of cash flow for when business is lean (see #6).</p><p>9. Provide value to your customers.</p><p>10. Hire employees who “get” your business.</p><p>11. Take care of your employees.</p><p>12. Great customer service matters.</p><p>13. If you are going to have a web presence, then make sure to use it and not let it be a worthless webpage that does not provide value to you, customers or prospective customers.</p><p></p><p>Btw, I hope you are successful because we need a good shop along the front range. Sadly there aren’t any (that I have dealt with) right now. For example, I drove all the way to Hastings, Nebraska to have VMP install their 2.5” pulley, idler pulley, and run my ‘stang on their mobile dyno. They did great work and have a solid rep so I drove 6 hours each way (I might have driven to FL to see them). Next up is a few new tunes from them and maybe a supercharger upgrade. Imagine if a local shop could do what they do and treat their customers the way they do? I guess I wouldn’t need to drive 12 hours for a pulley install and dyno session.</p></blockquote><p></p>
[QUOTE="cheapertokeephe, post: 13544934, member: 30967"] Here are some things to consider: 1. Honesty. An honest shop gets my business every time. For example, if you quote me a price or time frame then make an effort to meet it. If you tell me $1,000 + two weeks then that's what I expect. If you break or damage something on my car then confess to it and make things right. And don't make promises you can't keep. 2. Timely and effective communication. I hate it when a shop never calls me or returns my calls. 3. Post your labor rates and costs (for generic services like oil changes) so there is no confusion or surprises when the customer picks up their car. 4. Don't price gouge your customers or overinflate estimates (see #1). 5. Don't use a person's deposit to float your business. 6. If you don't understand how to run a business find a partner who does or learn how to do so. In my experience it is always better to over estimate expenses and under estimate revenue. 7. Hire a great accountant. 8. Make sure you have plenty of cash flow for when business is lean (see #6). 9. Provide value to your customers. 10. Hire employees who “get” your business. 11. Take care of your employees. 12. Great customer service matters. 13. If you are going to have a web presence, then make sure to use it and not let it be a worthless webpage that does not provide value to you, customers or prospective customers. Btw, I hope you are successful because we need a good shop along the front range. Sadly there aren’t any (that I have dealt with) right now. For example, I drove all the way to Hastings, Nebraska to have VMP install their 2.5” pulley, idler pulley, and run my ‘stang on their mobile dyno. They did great work and have a solid rep so I drove 6 hours each way (I might have driven to FL to see them). Next up is a few new tunes from them and maybe a supercharger upgrade. Imagine if a local shop could do what they do and treat their customers the way they do? I guess I wouldn’t need to drive 12 hours for a pulley install and dyno session. [/QUOTE]
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SVTPerformance's Chain of Restaurants
A Taste of Home
West
Colorado guys
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