Can't put fuel in car.!!!!!

[TAXPAYER]

:bored: I have a 2011 GT with "NO CAP" deal.
There is a peice of metal that is not movable in any direction covering filler hole.
WT HECK? It's as if a safety door has closed over the hole and no longer allows car to be fueled. HAL 9000? 2001 Movie?
I don't drive car much and went to top it off today....
Before I go over to the local Ford Store ("which I swore I would never visit again,")
Anybody had this happen?

All so today that ticking started again, out of the blue while at idle at Bank. I have not heard it in 6 months.
Car has 6500 miles on it.
Sounds like value tap or spark arc? I know there was many reports of this but I have not been here
in a while and wondering if FORD or fellow owners came up with remedy.

 

[TAXPAYER]

Fuel filler

Nevermind folks. I am a Dumb A$$.
Found release pins. Duh HUH! Was putting additive, and it would notrelease cover.
NEXT!!!!!!!!!!!!!

 

[four-walling]

The tire inflation kit in my Boss includes a funnel that opens the fuel door.

 

[JohnRichard]

That what little funnel made for.
Why you put additive in fuel tank? additive bad in fuel tank. read owners manual about additive in fuel tank before pouring bullshit in fuel tank.