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SVTPerformance's Chain of Restaurants
A Taste of Home
California
Borla has an ignorant owner with no class or customer service skills
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<blockquote data-quote="TripleBlack" data-source="post: 6350493" data-attributes="member: 55236"><p>I just read through the 3 pages, and the impression that I got is that arodsvt, you complained about a problem, and people seemed to just jump on you.</p><p></p><p>The rep that was in here did seem to try to minimize you as a customer and single you out by repeatedly dropping names and saying how great their customer service is.</p><p></p><p>However, you kind of dug yourself a hole with some of your comments. But again, its normal for someone to respond how you did, since you probably feel up against the wall with some of these people responding against you.</p><p></p><p>It's obvious thought that most here that bash you do not truly understand what customer service really is. </p><p></p><p>The borla rep in here should have honored the exhaust price or at least made an attempt to give you a better price. Ultimately from what I have learned in customer service, its not always about the money, but about the service. Perhaps he could have offered free installation instead of a price discount. Of maybe offered you a freebie of some other kind.</p><p></p><p>To the rep: I understand your company is a reputable one, and that one customer will not make a dent in your company but you cant ignore the customer's need either. As you surely know you can't possibly have 100% customer satisfaction. It is not possible to please absolutely every one. That does not mean that you don't have great customer service, that is just how things are in customer service. However KNOWING about a specific customer and his problem and not offering a private resolution is infact bad customer service. </p><p></p><p>I for one have a borla exhaust system on my car and think its great, but its just a bit disappointing how borla handled this particular situation.</p></blockquote><p></p>
[QUOTE="TripleBlack, post: 6350493, member: 55236"] I just read through the 3 pages, and the impression that I got is that arodsvt, you complained about a problem, and people seemed to just jump on you. The rep that was in here did seem to try to minimize you as a customer and single you out by repeatedly dropping names and saying how great their customer service is. However, you kind of dug yourself a hole with some of your comments. But again, its normal for someone to respond how you did, since you probably feel up against the wall with some of these people responding against you. It's obvious thought that most here that bash you do not truly understand what customer service really is. The borla rep in here should have honored the exhaust price or at least made an attempt to give you a better price. Ultimately from what I have learned in customer service, its not always about the money, but about the service. Perhaps he could have offered free installation instead of a price discount. Of maybe offered you a freebie of some other kind. To the rep: I understand your company is a reputable one, and that one customer will not make a dent in your company but you cant ignore the customer's need either. As you surely know you can't possibly have 100% customer satisfaction. It is not possible to please absolutely every one. That does not mean that you don't have great customer service, that is just how things are in customer service. However KNOWING about a specific customer and his problem and not offering a private resolution is infact bad customer service. I for one have a borla exhaust system on my car and think its great, but its just a bit disappointing how borla handled this particular situation. [/QUOTE]
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SVTPerformance's Chain of Restaurants
A Taste of Home
California
Borla has an ignorant owner with no class or customer service skills
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