Best way for customer service to handle this?

[svtcobra2k3]

So I bought a shirt online and I received it, everything was good. Problem is, it was the wrong size. I told the company and they said they accidentally listed the wrong size (which is now out of stock) so I asked for a refund.

I sent the shirt back and they refunded me only the list price of the item. I told them they should refund me my shipping cost that I paid for them to ship it to me and the cost for me to ship it back to them but they refuse. I told them why should I have to pay for the shipping when they sent the wrong size? What can I do here? Isn't this bad customer service for them?

 

[Coiled03]

You never get S&H back if you ask for a refund. It's kinda shady if you ask me, but that's SOP for most businesses.

 

[Friendchicken]

you could always tell them to cover shipping one way, or you will tell Visa on them!

That is crappy.

 

[Gallows]

I don't know of anyone who refunds shipping. I'd say you are SOL.

 

[94five0]

the large print giveth, the small print taketh away..

 

[Zoie_daGT]

I think that you would only be owed shipping if you went above and beyond standard shipping(I.E. NextDayAir). Honestly, I have to agree that they could very well deny you the shipping charges. It is nice when a business will sent you a prepaid box or reinburse shipping but, it is not the rule. It is the exception IMHO.

 

[WizardsCobra]

I would say you should get it all back.

 

[Shiper]

Dude, its a shirt. What was shipping, $2? Move on with life, sir, there are bigger issues at hand, certainly.

 

[Zinc03Cobra]

you're ass is lucky they didn't charge you a "restocking" fee. haha

 

[SpectorV]

sucks but its the way it works....

 

[Steeda30]

Why make a fuss over it? It's a few $, quit being so cheap. You're making a big deal about nothing - it works better when you don't do that.