Just wanted to give anyone thinking about buying a BendPak lift from Garage Equipment Supply (GES) a heads up. Outside of the scenario I'm going to describe, the customer service from BendPak and GES was awesome...
I sent several emails to the BendPak website asking some questions, and they were answered by GES. I asked GES, why are you answering emails that I sent to BendPak. Their answer was something like.. well we're their largest distributor ..... etc etc... so I thought... ummm okay.
I picked a lift out (9000 lb) and also ordered the "low profile" aluminum ramps assuming that I would need them because me car is lowered. I paid an additional 300 dollars for the low profile ramps. I get everything put together and the ramps work fine. To be honest the ramps are a little flimsy, my 3600 pound mustang caused them to mis shapen a little, but they work. You would have to be on crack to drive a 9000 pound vehicle on them though....lol....
Anyway.... I realize.. where are the steel ramps at?? I was going to check them out and just see if my car would work with the steel ones. The steel ones are not there. I'm starting to get a little annoyed at this point. I contact GES at this point and run all this by them and say hey... go ahead and send the steel ramps, they were not in the shipment. Their response was like.... oh that was an "upgrade", basically you "traded" your steel ramps for the aluminum ones. I was like.... oh..?? I traded the steel ones plus gave you 300 dollars also...?!?!
My response..... okay we had several phone calls and emails over all this before I purchased and this was never mentioned anywhere. It is not on the website or on any paperwork that I was not getting the steel ramps.
The conversation kept coming back around that I should have known this. I got more annoyed with this answer... how in the hell would I know that if it is not posted or mentioned anywhere... ?!?! (300 is plenty for the flimsy aluminum ramps without trading anything ... !!)
I contact BendPak about it. They said I need to deal with the seller. I say... GES is answering your emails and you don't feel any responsibility in this...?
So just be aware of this trick from GES if you purchase a lift there.
I sent several emails to the BendPak website asking some questions, and they were answered by GES. I asked GES, why are you answering emails that I sent to BendPak. Their answer was something like.. well we're their largest distributor ..... etc etc... so I thought... ummm okay.
I picked a lift out (9000 lb) and also ordered the "low profile" aluminum ramps assuming that I would need them because me car is lowered. I paid an additional 300 dollars for the low profile ramps. I get everything put together and the ramps work fine. To be honest the ramps are a little flimsy, my 3600 pound mustang caused them to mis shapen a little, but they work. You would have to be on crack to drive a 9000 pound vehicle on them though....lol....
Anyway.... I realize.. where are the steel ramps at?? I was going to check them out and just see if my car would work with the steel ones. The steel ones are not there. I'm starting to get a little annoyed at this point. I contact GES at this point and run all this by them and say hey... go ahead and send the steel ramps, they were not in the shipment. Their response was like.... oh that was an "upgrade", basically you "traded" your steel ramps for the aluminum ones. I was like.... oh..?? I traded the steel ones plus gave you 300 dollars also...?!?!
My response..... okay we had several phone calls and emails over all this before I purchased and this was never mentioned anywhere. It is not on the website or on any paperwork that I was not getting the steel ramps.
The conversation kept coming back around that I should have known this. I got more annoyed with this answer... how in the hell would I know that if it is not posted or mentioned anywhere... ?!?! (300 is plenty for the flimsy aluminum ramps without trading anything ... !!)
I contact BendPak about it. They said I need to deal with the seller. I say... GES is answering your emails and you don't feel any responsibility in this...?
So just be aware of this trick from GES if you purchase a lift there.