Posting this for a friend who has gone through a ****ty experience with Banfield at petsmart. I'm looking for contact information for someone who's high up in the "chain" in the Florida area specifically Volusia county.
My inlaws took their puppy to the daytona beach branch to have her spayed. They were told first by the pet nurse that "she didn't have any uterus or ovaries" by the "PetNurse" and when they questioned it they were told they would have to speak to the Vet who apparently went home because she was sickened by the situation and went home sick (mind you she's an equestrian vet apparently and a spaying shouldn't sicken her). Called the next day to speak to the vet about what's going on and getting upset because they haven't heard anything from them because after doing Google "research" it's a very rare, but vet was "unavailable". Two more days go by the vet finally calls and says that's not the situation the she said she got sick when she opened the puppy up and stitched her back up because there was no other vet to finish. Which sort of calmed them but was still very upset that they were told the wrong thing.
10 days later (today) puppy goes back in again for spaying. A different vet calls and says she has no uterus and ovaries and was also informed that the previous vet had the same outcome (the current vet said he searched for over an hour). So now either one or the other is lying, I'm going to assume she really doesn't have any innards which okay if that's the case we'll take it. The issue comes with all the BULL**** that the other vet lead them on with. They're upset that they've been inconvenienced and unnecessary risk has taken place by putting the dog under twice, oh and lied to.
So they are trying to get a number for someone high up somewhere to voice the frustrations with this particular banfield they have always felt so weird about this location because every time the puppy goes in they see a different vet (i go to a banfield in jacksonville and always see the same vet). If anyone out there can help I'm sure they would appreciate it and thanks in advance.
My inlaws took their puppy to the daytona beach branch to have her spayed. They were told first by the pet nurse that "she didn't have any uterus or ovaries" by the "PetNurse" and when they questioned it they were told they would have to speak to the Vet who apparently went home because she was sickened by the situation and went home sick (mind you she's an equestrian vet apparently and a spaying shouldn't sicken her). Called the next day to speak to the vet about what's going on and getting upset because they haven't heard anything from them because after doing Google "research" it's a very rare, but vet was "unavailable". Two more days go by the vet finally calls and says that's not the situation the she said she got sick when she opened the puppy up and stitched her back up because there was no other vet to finish. Which sort of calmed them but was still very upset that they were told the wrong thing.
10 days later (today) puppy goes back in again for spaying. A different vet calls and says she has no uterus and ovaries and was also informed that the previous vet had the same outcome (the current vet said he searched for over an hour). So now either one or the other is lying, I'm going to assume she really doesn't have any innards which okay if that's the case we'll take it. The issue comes with all the BULL**** that the other vet lead them on with. They're upset that they've been inconvenienced and unnecessary risk has taken place by putting the dog under twice, oh and lied to.
So they are trying to get a number for someone high up somewhere to voice the frustrations with this particular banfield they have always felt so weird about this location because every time the puppy goes in they see a different vet (i go to a banfield in jacksonville and always see the same vet). If anyone out there can help I'm sure they would appreciate it and thanks in advance.
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