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Mustang Forums
2011-2014 Mustangs
Engine/Tuning
Aed Customer Service
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<blockquote data-quote="mhyjek" data-source="post: 14223691" data-attributes="member: 140246"><p>I've had an AED tune and Shaun has been very quick to get things done on his side. When I had a problem with datalogging because my ITSX had a firmware update and now my logs where off Shaun was a little short. I'm not throwing him under the bus I understand he is busy, I think if he had a ticket system like lund it would make his life a lot easier! I have Lund tunning my car since I went FI and would've liked to have Shaun do it but it came down to logistics of setting a remote tune up which was my problem thats why I went Lund. I was hesitant because I stay on this board most of the time and read all the lack of response etc. I think if he setup a ticket system and had some instructions on website he would be a lot better off and so would be the customer. I know he is not Lund nor do I think he has that kind of money but setting a some web stuff would cost a couple grand and would cut down a lot of the BS email. This has been my experience with lund submit a ticket get a prompt response and when in doubt check there website they have a lot of instructions so if you don't know you can find out without emailing them.</p></blockquote><p></p>
[QUOTE="mhyjek, post: 14223691, member: 140246"] I've had an AED tune and Shaun has been very quick to get things done on his side. When I had a problem with datalogging because my ITSX had a firmware update and now my logs where off Shaun was a little short. I'm not throwing him under the bus I understand he is busy, I think if he had a ticket system like lund it would make his life a lot easier! I have Lund tunning my car since I went FI and would've liked to have Shaun do it but it came down to logistics of setting a remote tune up which was my problem thats why I went Lund. I was hesitant because I stay on this board most of the time and read all the lack of response etc. I think if he setup a ticket system and had some instructions on website he would be a lot better off and so would be the customer. I know he is not Lund nor do I think he has that kind of money but setting a some web stuff would cost a couple grand and would cut down a lot of the BS email. This has been my experience with lund submit a ticket get a prompt response and when in doubt check there website they have a lot of instructions so if you don't know you can find out without emailing them. [/QUOTE]
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