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Mustang Forums
2011-2014 Mustangs
Engine/Tuning
Aed Customer Service
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<blockquote data-quote="corepwn" data-source="post: 14221582" data-attributes="member: 110539"><p>I was not an AED customer but I came to Shaun after spending a good bit of time banging my head against a wall trying to sort out some self tuning issues I was having after installing some new parts. </p><p></p><p>Shaun answered questions over a few days (100+ emails back and forth) and ultimately identified some areas in my file that needed updating. With Shaun's changes and some more tweaking on my end, we finally got the tune in a happy place.</p><p></p><p>While not an AED customer or running one of his tunes, Shaun has responded to every email I've ever sent him within 24 hours.</p><p></p><p>I try to do as much self tuning as possible and when I run into issues I reach out to those in the community. Justin@VMP knows his stuff and provided me a stellar base tune to work from. Shaun@AED has gone above and beyond to help someone (me) who had not paid him, and spent hours going over datalogs, SCT tables, and emails to help me find where an issue was coming from.</p><p></p><p>To me, Shaun's customer service is great and without his help I'd still be having major issues with my files.</p></blockquote><p></p>
[QUOTE="corepwn, post: 14221582, member: 110539"] I was not an AED customer but I came to Shaun after spending a good bit of time banging my head against a wall trying to sort out some self tuning issues I was having after installing some new parts. Shaun answered questions over a few days (100+ emails back and forth) and ultimately identified some areas in my file that needed updating. With Shaun's changes and some more tweaking on my end, we finally got the tune in a happy place. While not an AED customer or running one of his tunes, Shaun has responded to every email I've ever sent him within 24 hours. I try to do as much self tuning as possible and when I run into issues I reach out to those in the community. Justin@VMP knows his stuff and provided me a stellar base tune to work from. Shaun@AED has gone above and beyond to help someone (me) who had not paid him, and spent hours going over datalogs, SCT tables, and emails to help me find where an issue was coming from. To me, Shaun's customer service is great and without his help I'd still be having major issues with my files. [/QUOTE]
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