If you are considering having your wheels widened (or narrowed), this is information you need to hear before proceeding.
I needed two wheels narrowed and had read many positive comments here about this company, so I removed my wheels and shipped them. The first thing I was told was that one was damaged. They even used the word "unusable". I thought this was very odd as they were on my car for about four years and had no issues prior to removing them. I did not notice any damage while packing them, but I am not a wheel expert. They said they could repair it but wanted a statement from me that it would not be warranteed and "as-is". These wheels have been long discontinued in the size I had, so after briefly shopping around for another and not finding one, I really had no choice to but tell them to proceed, so I sent them my authorization. Note: These are chromed plated aluminum wheels.
After waiting five weeks, they called for payment as the wheels were finished. Four days later, I received them. Upon opening the first box, the first thing I noticed was this >>
This is the location of the repair. Let me ask, would you accept this for a show car? Sorry but it's not my GT500.
I contacted them with this pic and as politely as I could, asked if they knew this turned out like this before they shipped. James never answered my question but said that as bad as the damage was, they did pretty good.
In my opinion, I believe they should have expressly told me that this result is possible and given me an option to go or no-go. Not one word was said. Even after they finished the job, they did not say anything. So I was in disbelief when I saw this.
Hypothetically, if a repair results in cosmetic damage, especially on a chrome wheel that hides nothing, should that repair be done? There must be a line on what is considered acceptable and not acceptable. Would you agree? Inspecting my wheel in detail, it appears the chrome is close to flaking off.
The "as-is" statement that I put into writing makes an assumption that this applies to the repair. Like I said, I am not a wheel expert, but using plain common sense.
Having this blemish, I cannot use either wheel and I offered a compromise. I have not heard back.
My advice to anyone wanting this work done, do NOT send them used wheels. If you do, have them inspected prior to shipping. And if they still claim there is damage and want you to sign a waiver, explicitly state that the repair cannot affect the cosmetics of the wheel, and if there's any possibility of this occurring, to not do anything. I say this because James feels this repair (look at my pic again) was done very well.
After almost two months without my wheels, I am currently out almost $1000 and lost a good pair of wheels. Do not subject yourself to the same.
I needed two wheels narrowed and had read many positive comments here about this company, so I removed my wheels and shipped them. The first thing I was told was that one was damaged. They even used the word "unusable". I thought this was very odd as they were on my car for about four years and had no issues prior to removing them. I did not notice any damage while packing them, but I am not a wheel expert. They said they could repair it but wanted a statement from me that it would not be warranteed and "as-is". These wheels have been long discontinued in the size I had, so after briefly shopping around for another and not finding one, I really had no choice to but tell them to proceed, so I sent them my authorization. Note: These are chromed plated aluminum wheels.
After waiting five weeks, they called for payment as the wheels were finished. Four days later, I received them. Upon opening the first box, the first thing I noticed was this >>
This is the location of the repair. Let me ask, would you accept this for a show car? Sorry but it's not my GT500.
I contacted them with this pic and as politely as I could, asked if they knew this turned out like this before they shipped. James never answered my question but said that as bad as the damage was, they did pretty good.
In my opinion, I believe they should have expressly told me that this result is possible and given me an option to go or no-go. Not one word was said. Even after they finished the job, they did not say anything. So I was in disbelief when I saw this.
Hypothetically, if a repair results in cosmetic damage, especially on a chrome wheel that hides nothing, should that repair be done? There must be a line on what is considered acceptable and not acceptable. Would you agree? Inspecting my wheel in detail, it appears the chrome is close to flaking off.
The "as-is" statement that I put into writing makes an assumption that this applies to the repair. Like I said, I am not a wheel expert, but using plain common sense.
Having this blemish, I cannot use either wheel and I offered a compromise. I have not heard back.
My advice to anyone wanting this work done, do NOT send them used wheels. If you do, have them inspected prior to shipping. And if they still claim there is damage and want you to sign a waiver, explicitly state that the repair cannot affect the cosmetics of the wheel, and if there's any possibility of this occurring, to not do anything. I say this because James feels this repair (look at my pic again) was done very well.
After almost two months without my wheels, I am currently out almost $1000 and lost a good pair of wheels. Do not subject yourself to the same.
