Hey everyone, I need to tell as many as possible about the grand screw up from big o tire stores as possible.
I took my Cobra to these clowns the first week of December 09 to have my winter tires and rims installed on the car. I left the car there , and about an hour later the guy at the front desk called me to say that the NUTS were stripped and they couldn't get them off without breaking the studs. This is the same store that put those summer wheels and tires on last May.
About 4 hours later they called and said it was done!
When I went to pay the pre-stated amount for the job which was $30.00, the bill was now $78.27. They broke 2 other studs off, and used my spare nuts in the trunk to finish the job.
I told them last May that I didn't want them running up the nuts onto the new wheels with the air wrench, and that I wanted them to tighten the Nuts per the print-out from my car manual. Obviously the didn't do it that way. The nuts had to have been torqued to at least 150 lbs/per/ sq/inch in order to ruin the studs per the service manager at Local Ford store "O'Mera Ford"!
At any rate I refused to pay this extortion and wanted the bill at $30.00, which they wouldn't do. The sales guy finally relented after at least 15 minutes of us arguing over the cost, but would not come down lower than $42.86, which he said was his cost for the studs.
My beef is, that if they had done the job correctly the first time, the studs and nuts would not have needed to be broken off to remove the wheels.
After more push and shove the guy wouldn't let me have my keys to my car till I paid the extra $12.86. I figured to hell with them, paid it and left. I have since then taken the complaint to their company, and never heard a word from them. Then I took it too the "Better Business Bureau", and they sent BIG O a letter, and as of today the BBB still haven't heard back from BIG O!
I am letting you all know what chicken shits that BIG O is. If you do business with them BE VERY CAREFUL!
Sorry about the length of this, but I just want everyone know the jerks are amongst us!:cuss::cuss::cuss::cuss::cuss::cuss::cuss::cuss:
I took my Cobra to these clowns the first week of December 09 to have my winter tires and rims installed on the car. I left the car there , and about an hour later the guy at the front desk called me to say that the NUTS were stripped and they couldn't get them off without breaking the studs. This is the same store that put those summer wheels and tires on last May.
About 4 hours later they called and said it was done!
When I went to pay the pre-stated amount for the job which was $30.00, the bill was now $78.27. They broke 2 other studs off, and used my spare nuts in the trunk to finish the job.
I told them last May that I didn't want them running up the nuts onto the new wheels with the air wrench, and that I wanted them to tighten the Nuts per the print-out from my car manual. Obviously the didn't do it that way. The nuts had to have been torqued to at least 150 lbs/per/ sq/inch in order to ruin the studs per the service manager at Local Ford store "O'Mera Ford"!
At any rate I refused to pay this extortion and wanted the bill at $30.00, which they wouldn't do. The sales guy finally relented after at least 15 minutes of us arguing over the cost, but would not come down lower than $42.86, which he said was his cost for the studs.
My beef is, that if they had done the job correctly the first time, the studs and nuts would not have needed to be broken off to remove the wheels.
After more push and shove the guy wouldn't let me have my keys to my car till I paid the extra $12.86. I figured to hell with them, paid it and left. I have since then taken the complaint to their company, and never heard a word from them. Then I took it too the "Better Business Bureau", and they sent BIG O a letter, and as of today the BBB still haven't heard back from BIG O!
I am letting you all know what chicken shits that BIG O is. If you do business with them BE VERY CAREFUL!
Sorry about the length of this, but I just want everyone know the jerks are amongst us!:cuss::cuss::cuss::cuss::cuss::cuss::cuss::cuss:
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