Wanted to see if some of you fine folks had a similar experiences.
The wife and I purchased a ‘fancy’ washer and dryer from Best Buy online about 2 years ago. We also purchased a 5 year Best Buy/Geek Squad warranty. The washer has been very problematic and has had several warranty repairs since new.
A few weeks ago, the machine began acting up again. We call, the Geek Squad repairman comes and fixes it. The same day, after the repair, I get and email stating that my Best Buy warranty has been cancelled. I was confused since I still have 2+ years of my 5 year plan left.
So, I call Best Buy to inquire. I found that apparently my 5 year plan, isn’t really a 5 year plan. It’s 5 years, or repairs up to the original value of the machine. Needless say, I was very pissed. I’ve combed through the warranty policy and can’t find details about cancellations.
I’ve gone through a couple different outlets with Best Buy, and now I’m communicating at the corporate level. They have been giving me the run around. I’ve asked for them to show me info about policy cancellations. They have not, but offered me a $200 gift card. I declined and asked for them to do more for me. The rep I was speaking to has not responded to my emails or calls. I spoke to yet another rep and have gotten no response.
FWIW, the washer has a manufacturer warranty, but point is I purchased a 5 year Best Buy warranty under the impression that is was a full 5 years…not to be cut short by fine print details not stated when I purchased the warranty.
Sorry if too long. I tried to condense it.
Has anyone experienced this warranty issues with Best Buy?
The wife and I purchased a ‘fancy’ washer and dryer from Best Buy online about 2 years ago. We also purchased a 5 year Best Buy/Geek Squad warranty. The washer has been very problematic and has had several warranty repairs since new.
A few weeks ago, the machine began acting up again. We call, the Geek Squad repairman comes and fixes it. The same day, after the repair, I get and email stating that my Best Buy warranty has been cancelled. I was confused since I still have 2+ years of my 5 year plan left.
So, I call Best Buy to inquire. I found that apparently my 5 year plan, isn’t really a 5 year plan. It’s 5 years, or repairs up to the original value of the machine. Needless say, I was very pissed. I’ve combed through the warranty policy and can’t find details about cancellations.
I’ve gone through a couple different outlets with Best Buy, and now I’m communicating at the corporate level. They have been giving me the run around. I’ve asked for them to show me info about policy cancellations. They have not, but offered me a $200 gift card. I declined and asked for them to do more for me. The rep I was speaking to has not responded to my emails or calls. I spoke to yet another rep and have gotten no response.
FWIW, the washer has a manufacturer warranty, but point is I purchased a 5 year Best Buy warranty under the impression that is was a full 5 years…not to be cut short by fine print details not stated when I purchased the warranty.
Sorry if too long. I tried to condense it.
Has anyone experienced this warranty issues with Best Buy?