2015 f350 with nav touch screen
Radio issue going black
On other forum I have only found one other guy who has issue with no fix.
I have video and my dealer agrees something is wrong. But can't fix because there is no code.
And does not do it all the time. So at this point what do I do?
Intermittent issues are difficult to deal with. Without codes or it actually malfunctioning while they have it, there is little the dealer can do to repair. If they throw a $xxxx dollar head unit at it and that doesn't fix it, they'll have to eat that repair.
I don't think the Ford rep is here anymore, but they'd probably inform you to take radio lessens are some shit.
Is this Sync? What I would do is reset the whole thing. Start by doing the soft reset procedure that is outlined in your owners manual for the sync system. If that doesn't cure the issue, do a hard reset by pulling the fuse.
Since I don't own this vehicle I can't tell you want fuse that is, but the couple times I had issues with Sync on my past mustangs, this typically cured any issue it was having. Takes just a couple minutes and doesn't cost you anything if it doesn't fix the issue.
More than likely your truck is out of it's bumper/bumper warranty with the mileage you have. Ford CS will basically tell you it's out of warranty. So if this dealer doesn't know what to do with it, try another dealer.
There won't be a code. If they can replicate it, they will replace it.Sorry. Few more details.
$68k
I have did soft and hard reset.
Tried the Ford Cs thing again. I will follow up with dealer know with the case number 2 with this same issue.
Had truck since 4/15. Only has 14,000 miles on it. So it's under the bumper to bumper. The issue is they cannot "find code". But yet I can show pictures and videos...
There won't be a code. If they can replicate it, they will replace it.
Is this the sync system randomly completely turning off, and rebooting?
That really is odd. Is there another dealership you can try?