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SVTPerformance's Chain of Restaurants
A Taste of Home
Southwest
Wont use PSR in Phoenix again!
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<blockquote data-quote="About2bite" data-source="post: 6793449" data-attributes="member: 49703"><p>Dan let me tell you something, the only negative thing I edited is the first post I made. It was about you and your shop. I'm not going to spread any bad news about anyone, I’ll tell the people I know and my friends about my negative experiences but that's it. I edited it right after I posted it. I can go into more detail about the TOB replacement if you'd like but I can guarantee you that you know where I am going. I asked you before I dropped my car off to let me know if I need a new clutch and after I picked it up I asked "how's the clutch?" you said something along the lines of "I think it's fine." We then went for a drive you scraped my exhaust leaving your shop :bash:</p><p>And no chirp!! YAY! I was happy even though I paid $550 :kaboom: but whatever, I brought in a tob, sleeve, fluid, etc... I wanted that replaced even if I needed a new clutch. But whatever that's irrelevant...</p><p></p><p>fast foreword one month</p><p></p><p>"Dan the tob is chirping again... WTF?" you say "The clutch is fine it's probably just an adjustment, bring it by I’ll look at it"</p><p></p><p>You pull the shielding on the clutch cable near the firewall adjuster and say it's fine and adjusted properly :dw:</p><p>I had never heard of taking that route in checking the adjustment of the clutch cable, but ok... I thought the cover plate was suppose to be pull off the bell housing and you were suppose to make sure the tob was NOT riding on the pressure plate fingers while the clutch was engaged? I guess that's a bit too much to ask for from one of your customers???? Let me guess I could have done it myself? Thanks :kaboom:</p><p></p><p>I call later and you say it's still an issue with the adjustment, oh it's possible it has a defective pressure plate but your cable probably needs some more adjustment. Your clutch is fine...</p><p></p><p>Ok I’m sure it is. Dan, I needed a new clutch, you guys knew that and didn't tell me. Talk to Stage 3 all you want, I don't really give a shit. I come to you guy for advice, I never got any attitude nor said anything negative about you, I recommended people to you after I first brought it in there and talked with Devin, i'd still recommend Devin, in my opinion you could learn a lot from him and how he interacts with YOUR customers. Devin is the only one I would ever let touch my car from your shop. There is a lot more to running a successful business than doing quality installs. I have no doubt that you have qualified installers that know their shit, but I know what happened when my car was in there, I can go into detail if you'd like? </p><p></p><p>:beer:</p><p></p><p>I'm not an asshole Dan and work in retail, I know how this stuff goes and what customer service is. I never said anything negative on any forum about you or your shop excluding this post. I will not just let you explain how I brought in a few parts and demanded an install when I came to you for advice and help, rather than receiving that I got the exact opposite. I stay out of any threads asking for shop advice because I cannot find a shop I am comfortable with, maybe I’m too picky, maybe I’m unlucky, I don't know :shrug: all I know is I’ll do what I can with jack stands at my place. If someone needs a shop recommendation I’ll say I’m sorry but I’m not the one to ask.</p><p></p><p>I don't want any tension between me and any of you guys, I come on here because I enjoy searching through the info on the forum, there is a lot of good information on here. If you see something in this post Dan that is incorrect let me know and I’ll be sure to edit it, otherwise everything I stated is exact and are my experiences with you and your shop. </p><p></p><p>BTW if you'd like you can pm me your post and I’ll correct the grammar mistakes for you prior to you submitting it :thumbsup:</p><p></p><p>Josh</p><p></p><p>Edit: For what it's worth, which isn't much, my first post was made at 1am and I edited it at 1:30am :read: the only person who read it was 5.4 Speedster. I didn't want to spread around negativity about you or your shop (or any shop for that matter), so you can apologize for that comment and rather than criticizing my post you can thank me :idea: No other post pertained to PSR in any way. So comment on my edits all you want <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite11" alt=":rolleyes:" title="Roll Eyes :rolleyes:" loading="lazy" data-shortname=":rolleyes:" /></p></blockquote><p></p>
[QUOTE="About2bite, post: 6793449, member: 49703"] Dan let me tell you something, the only negative thing I edited is the first post I made. It was about you and your shop. I'm not going to spread any bad news about anyone, I’ll tell the people I know and my friends about my negative experiences but that's it. I edited it right after I posted it. I can go into more detail about the TOB replacement if you'd like but I can guarantee you that you know where I am going. I asked you before I dropped my car off to let me know if I need a new clutch and after I picked it up I asked "how's the clutch?" you said something along the lines of "I think it's fine." We then went for a drive you scraped my exhaust leaving your shop :bash: And no chirp!! YAY! I was happy even though I paid $550 :kaboom: but whatever, I brought in a tob, sleeve, fluid, etc... I wanted that replaced even if I needed a new clutch. But whatever that's irrelevant... fast foreword one month "Dan the tob is chirping again... WTF?" you say "The clutch is fine it's probably just an adjustment, bring it by I’ll look at it" You pull the shielding on the clutch cable near the firewall adjuster and say it's fine and adjusted properly :dw: I had never heard of taking that route in checking the adjustment of the clutch cable, but ok... I thought the cover plate was suppose to be pull off the bell housing and you were suppose to make sure the tob was NOT riding on the pressure plate fingers while the clutch was engaged? I guess that's a bit too much to ask for from one of your customers???? Let me guess I could have done it myself? Thanks :kaboom: I call later and you say it's still an issue with the adjustment, oh it's possible it has a defective pressure plate but your cable probably needs some more adjustment. Your clutch is fine... Ok I’m sure it is. Dan, I needed a new clutch, you guys knew that and didn't tell me. Talk to Stage 3 all you want, I don't really give a shit. I come to you guy for advice, I never got any attitude nor said anything negative about you, I recommended people to you after I first brought it in there and talked with Devin, i'd still recommend Devin, in my opinion you could learn a lot from him and how he interacts with YOUR customers. Devin is the only one I would ever let touch my car from your shop. There is a lot more to running a successful business than doing quality installs. I have no doubt that you have qualified installers that know their shit, but I know what happened when my car was in there, I can go into detail if you'd like? :beer: I'm not an asshole Dan and work in retail, I know how this stuff goes and what customer service is. I never said anything negative on any forum about you or your shop excluding this post. I will not just let you explain how I brought in a few parts and demanded an install when I came to you for advice and help, rather than receiving that I got the exact opposite. I stay out of any threads asking for shop advice because I cannot find a shop I am comfortable with, maybe I’m too picky, maybe I’m unlucky, I don't know :shrug: all I know is I’ll do what I can with jack stands at my place. If someone needs a shop recommendation I’ll say I’m sorry but I’m not the one to ask. I don't want any tension between me and any of you guys, I come on here because I enjoy searching through the info on the forum, there is a lot of good information on here. If you see something in this post Dan that is incorrect let me know and I’ll be sure to edit it, otherwise everything I stated is exact and are my experiences with you and your shop. BTW if you'd like you can pm me your post and I’ll correct the grammar mistakes for you prior to you submitting it :thumbsup: Josh Edit: For what it's worth, which isn't much, my first post was made at 1am and I edited it at 1:30am :read: the only person who read it was 5.4 Speedster. I didn't want to spread around negativity about you or your shop (or any shop for that matter), so you can apologize for that comment and rather than criticizing my post you can thank me :idea: No other post pertained to PSR in any way. So comment on my edits all you want :rolleyes: [/QUOTE]
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SVTPerformance's Chain of Restaurants
A Taste of Home
Southwest
Wont use PSR in Phoenix again!
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