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Lethal Performance
What's with the ridiculous shipping prices?
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<blockquote data-quote="black03" data-source="post: 10926633" data-attributes="member: 4037"><p>The reason we don't ship USPS is because it's not a great service. Yes the rates are less than Fed Ex and UPS however there's lots of negatives.</p><p></p><p>The USPS tracking system is still way behind. Sometimes packages aren't even scanned into their system leaving the customers worrying about what's going on with the package. That's not the type of stress we or the customer needs to deal with shortly after a purchase. </p><p></p><p>Their claims take forever and it's not an easy process. That wouldn't be a problem if their delivery rate was better, however it's not. So in the event a package is lost, stolen or damaged it takes at least 60 days to even get an answer whether the claim will be honored or not. During that time we're expected to ship a replacement out at our own cost hoping that eventually the claim will be approved. If it's not we're out the entire order and as a business owner that's not a good feeling.</p><p></p><p>With Fed Ex it's a different story. They've provided us excellent service over the last 6 years. We've got a rep dedicated to us making sure everything goes smooth. If we have an issue beyond what customer service can handle she'll take care of it and make it right. Their tracking system is way more advanced and the delivery rate is much higher. The percentage of lost/damaged packages from Fed Ex is minimal compared to how much we ship from them. However in the event one does get lost or stolen the claims are processed fast and there's never a question whether it will be paid or not.</p><p></p><p>We'd be taking a step backwards by offering USPS services and the entire point of what we're trying to do here is become better at what we do. Faster processing of orders, quicker shipping, real time inventory... and the list goes on. USPS unfortunately doesn't fit in that equation.</p></blockquote><p></p>
[QUOTE="black03, post: 10926633, member: 4037"] The reason we don't ship USPS is because it's not a great service. Yes the rates are less than Fed Ex and UPS however there's lots of negatives. The USPS tracking system is still way behind. Sometimes packages aren't even scanned into their system leaving the customers worrying about what's going on with the package. That's not the type of stress we or the customer needs to deal with shortly after a purchase. Their claims take forever and it's not an easy process. That wouldn't be a problem if their delivery rate was better, however it's not. So in the event a package is lost, stolen or damaged it takes at least 60 days to even get an answer whether the claim will be honored or not. During that time we're expected to ship a replacement out at our own cost hoping that eventually the claim will be approved. If it's not we're out the entire order and as a business owner that's not a good feeling. With Fed Ex it's a different story. They've provided us excellent service over the last 6 years. We've got a rep dedicated to us making sure everything goes smooth. If we have an issue beyond what customer service can handle she'll take care of it and make it right. Their tracking system is way more advanced and the delivery rate is much higher. The percentage of lost/damaged packages from Fed Ex is minimal compared to how much we ship from them. However in the event one does get lost or stolen the claims are processed fast and there's never a question whether it will be paid or not. We'd be taking a step backwards by offering USPS services and the entire point of what we're trying to do here is become better at what we do. Faster processing of orders, quicker shipping, real time inventory... and the list goes on. USPS unfortunately doesn't fit in that equation. [/QUOTE]
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What's with the ridiculous shipping prices?
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