So not a performance shop issue, an oil change shop issue...Long story short I told my wife to take her XSport to the dealer to get the oil changed and she decided to go to a small drive in oil change place. Fast forward a couple days and I notice a burning oil smell, lack of power, and smoke coming from the engine compartment. So off to the dealer it went, as I thought it was a turbo issue (still under warranty).
Took the dealer about a week to get to it and they come back with the oil drain plug was loose and the bottom of the vehicle slicked in oil. I authorized them to tighten and clean it up at $260 (includes diag time, etc).
I go back to the oil change place and they point to their “warranty” that if you take it somewhere else their warranty is void. I argue with them that, had I thought it to be as simple as the oil drain plug and not the turbo I would have brought it back (or hell even done it myself). Their response was basically that I shouldn’t have authorized the “repair” and brought it back to them. They offered a free oil change. I denied that because I don’t trust their quality of work and that I wanted to be reimbursed the $260. They said to talk to the owner.
Talked to the owner after multiple times of him “playing hard to get”, he kept the same stance. We agreed that there would not be an amicable conclusion to this and that I would be posting a review of the shop on google and the like. He then threatened to contact my commander for “attempting to blackmail him”, and I let him know to go ahead with that.
So this is just a gee whiz, what would you have done? And yes I realize changing my own oil is the best answer...just didn’t have the time.
Side note: While I was at the shop I witnessed the manager tell a lady that her window regulator was broke and that they had the part in stock and would take about an hour and a half to fix. 30 minutes later I was in the back office while he was calling around to different parts suppliers trying to locate said regulator...yeah sure these guys are very trustworthy.
Took the dealer about a week to get to it and they come back with the oil drain plug was loose and the bottom of the vehicle slicked in oil. I authorized them to tighten and clean it up at $260 (includes diag time, etc).
I go back to the oil change place and they point to their “warranty” that if you take it somewhere else their warranty is void. I argue with them that, had I thought it to be as simple as the oil drain plug and not the turbo I would have brought it back (or hell even done it myself). Their response was basically that I shouldn’t have authorized the “repair” and brought it back to them. They offered a free oil change. I denied that because I don’t trust their quality of work and that I wanted to be reimbursed the $260. They said to talk to the owner.
Talked to the owner after multiple times of him “playing hard to get”, he kept the same stance. We agreed that there would not be an amicable conclusion to this and that I would be posting a review of the shop on google and the like. He then threatened to contact my commander for “attempting to blackmail him”, and I let him know to go ahead with that.
So this is just a gee whiz, what would you have done? And yes I realize changing my own oil is the best answer...just didn’t have the time.
Side note: While I was at the shop I witnessed the manager tell a lady that her window regulator was broke and that they had the part in stock and would take about an hour and a half to fix. 30 minutes later I was in the back office while he was calling around to different parts suppliers trying to locate said regulator...yeah sure these guys are very trustworthy.
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