Warranty question

[04Mach1Blurr]

Hey, I have an existing warranty with DTD for my 255/40ZR/17s. Maybe it would be better asked or handled in a PM, but ill let you decide on that. Which ever's best for you. Anyways, I recently got a screw in my tire (all have great tread left on them) But when I contacted DTD via telephone, I had a rep say that the warranty does not cover it. And said to have a reputable shop put a plug in it. But I am planning on racing now that the weather is better, and plan on AutoX and drag racing and maybe some other events. I understand the warranty is up to a certain point where the warranty is voided when the tire tread is below a certain point. But my concern is, why must I pay for a tire to be plugged at my expense when I bought a warranty and read that it covers screws/ nails/ minor road debre. I am a little set back about this because it seems like I spent extra cash specifically for the warranty. I just dont see how I will be safe with this tire when it comes to racing and possibly driving on the street/highway. Thanks for your time and look forward to getting this resolved. This isn't a rant or a complaint, but a further concern for myself.

Please PM me and I can tell you my information so you can better help me. Thanks,
Conner

 

[04Mach1Blurr]

BTW, has anyone else had a similar warranty issue? just wondering

 

[Discount Tire]

Hello Conner,

Thanks for the post. I would be happy to look into this for you. I have my PM's shut off here. Please email me your information at [email protected].

-Travis

 

[04Mach1Blurr]

Hello Conner,

Thanks for the post. I would be happy to look into this for you. I have my PM's shut off here. Please email me your information at [email protected].

-Travis

Thanks Travis, Emailing now,

 

[04Mach1Blurr]

Just got off the phone with Matt from DTD, and had a good conversation with him and helped explain to me the situation. He explained that they will remburse me for the patching after I fax in the shops copy, and explained everything needed for me to understand. Id like to say that the one thing I really look at when Im dealing with a company is their CUSTOMER SERVICE. Matt definately earned a good mark and I will absolutely go back to him. He and his partners are very helpful and fully explain everything they can and whatever you ask about.

Thanks again Matt,
Conner

 

[Matt@DTD]

No sweat Conner and thank you for the kind words. It was our mistake so thank you for your patience and understanding.