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2011-2014 Mustang Talk
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<blockquote data-quote="Riddick" data-source="post: 16494467" data-attributes="member: 143188"><p>For me their customer service has been good. I had their blower on my 04 Cobra as well as my current car. My only issue has been with parts that I ordered and tech support. When I ordered my blower kit I requested a PMAS intake but they sent me a JLT. I called and they immediately shipped out a PMAS one but it was the N/A style. They were very responsive and helpful and on the third attempt I finally received the correct part. Additionally, the hose that attaches to my heat exchanger was not included but they shipped out a new one.</p><p></p><p>What made me mad was there was a checklist in the box that listed all my correct parts and someone Intialed stating it was checked and verified. I guess what I'm getting at is if you have a checklist it only works if you actually use it. All of the above issues could of been avoided if the packer actually did their job correctly.</p><p></p><p>On my ice tank the individual that threaded the drain valve into it did not tighten it all the way resulting in it leaking Easy fix but again could of been easily avoided.</p><p></p><p>So the heat exchanger comes with 2 fans that are wired into 2 relays which control the fans and intercooler pump. One relay controls the pump and a single fan and the other controls the other fan. I wanted to wire mine up so I could control them by switches, single switch for fans and a single switch for pump. I called them asking for info on how it was wired and if one relay could support both fans. My response was the kit does not come that way and you have to figure it out on your own. Was not very happy with response, so I did a little research on my own and rewired everything accordingly. I was just hoping they would be a little more helpful with providing some general info regarding the relays used and how much power the fans pull.</p><p></p><p>All in all, solid products but in my opinion the lower tier of workers don't know jack.... yet they are responsible for answering all questions and assisting customers in general. </p><p></p><p>Sent from my Moto Z (2) using Tapatalk</p></blockquote><p></p>
[QUOTE="Riddick, post: 16494467, member: 143188"] For me their customer service has been good. I had their blower on my 04 Cobra as well as my current car. My only issue has been with parts that I ordered and tech support. When I ordered my blower kit I requested a PMAS intake but they sent me a JLT. I called and they immediately shipped out a PMAS one but it was the N/A style. They were very responsive and helpful and on the third attempt I finally received the correct part. Additionally, the hose that attaches to my heat exchanger was not included but they shipped out a new one. What made me mad was there was a checklist in the box that listed all my correct parts and someone Intialed stating it was checked and verified. I guess what I'm getting at is if you have a checklist it only works if you actually use it. All of the above issues could of been avoided if the packer actually did their job correctly. On my ice tank the individual that threaded the drain valve into it did not tighten it all the way resulting in it leaking Easy fix but again could of been easily avoided. So the heat exchanger comes with 2 fans that are wired into 2 relays which control the fans and intercooler pump. One relay controls the pump and a single fan and the other controls the other fan. I wanted to wire mine up so I could control them by switches, single switch for fans and a single switch for pump. I called them asking for info on how it was wired and if one relay could support both fans. My response was the kit does not come that way and you have to figure it out on your own. Was not very happy with response, so I did a little research on my own and rewired everything accordingly. I was just hoping they would be a little more helpful with providing some general info regarding the relays used and how much power the fans pull. All in all, solid products but in my opinion the lower tier of workers don't know jack.... yet they are responsible for answering all questions and assisting customers in general. Sent from my Moto Z (2) using Tapatalk [/QUOTE]
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