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2011-2014 Mustang Talk
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<blockquote data-quote="rfreeman37" data-source="post: 16493181" data-attributes="member: 150140"><p>Like I stated earlier I really hope they take the opportunity to do right by a customer who invested quite a bit. I understand the pandemic has impacted production as well as every other stair step process in the US but customer service is something that is free and doesn't require a price tag to receive it. I will share the complete experience either way...the ending be it positive or negative will be left up to VMP's actions. I will state Paul from VMP has become more responsive. The communication via email was slow at first. Emails that were 3-4 days old are just now being responded to, but he is responding. In this day and age email is the priority from of communication. People in office positions statistically send more then half of their work day answering emails.</p></blockquote><p></p>
[QUOTE="rfreeman37, post: 16493181, member: 150140"] Like I stated earlier I really hope they take the opportunity to do right by a customer who invested quite a bit. I understand the pandemic has impacted production as well as every other stair step process in the US but customer service is something that is free and doesn't require a price tag to receive it. I will share the complete experience either way...the ending be it positive or negative will be left up to VMP's actions. I will state Paul from VMP has become more responsive. The communication via email was slow at first. Emails that were 3-4 days old are just now being responded to, but he is responding. In this day and age email is the priority from of communication. People in office positions statistically send more then half of their work day answering emails. [/QUOTE]
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