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2011-2014 Mustangs
2011-2014 Mustang Talk
Vendors / Business persons who ship products, please chime in
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<blockquote data-quote="BMR Tech" data-source="post: 14222050" data-attributes="member: 124691"><p>It depends.</p><p></p><p>If the item is of very high value, we will contact UPS and see what they have to say, or how they can help. Technically, if UPS ships the part - the packaging is "sufficient" and should not be damaged. If UPS tries to claim the packaging was not sufficient, the shipper's response should be "well you accepted it to be shipped". It's weird, I know.</p><p></p><p>So anyways - I treat this situation differently, based on the customer, the part, etc.</p><p></p><p>If the part is still good, but just has some appearance damage - sometimes I will offer to refund them a select amount. Customers love getting money back. If they don't want that, then I will start a claim through UPS - and act upon the situation, immediately.</p><p></p><p>If the part is not able to be used, then I will go through UPS - and either way, we will get the customer a new part.</p><p></p><p>At the end of the day, if the customer does not want the part...or it is "broken" - the customer has to get a new part, as it is not the customers fault. That's what we are responsible for taking care of (any lost items, money, etc)</p></blockquote><p></p>
[QUOTE="BMR Tech, post: 14222050, member: 124691"] It depends. If the item is of very high value, we will contact UPS and see what they have to say, or how they can help. Technically, if UPS ships the part - the packaging is "sufficient" and should not be damaged. If UPS tries to claim the packaging was not sufficient, the shipper's response should be "well you accepted it to be shipped". It's weird, I know. So anyways - I treat this situation differently, based on the customer, the part, etc. If the part is still good, but just has some appearance damage - sometimes I will offer to refund them a select amount. Customers love getting money back. If they don't want that, then I will start a claim through UPS - and act upon the situation, immediately. If the part is not able to be used, then I will go through UPS - and either way, we will get the customer a new part. At the end of the day, if the customer does not want the part...or it is "broken" - the customer has to get a new part, as it is not the customers fault. That's what we are responsible for taking care of (any lost items, money, etc) [/QUOTE]
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