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SVTPerformance's Chain of Restaurants
Road Side Pub
United Airlines New "Passenger Removal" Tactics
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<blockquote data-quote="Dynobrat" data-source="post: 15579255" data-attributes="member: 164427"><p>It's insanity that society basically approves of somebody doing whatever they want when they want with no regard for the basic rules of life and law. Sure they messed up and should look after the customer, but to refuse to cooperate, you can't refuse. You can't defy authority and we are basically saying that it is okay to do so. Totally on the wrong side of the tracks on this one. There is a procedure or should be for this as regretable as it is. United apparently offers $ 150.00 travellers certificate for the inconvenience (to John Smith who complies), and that is not acceptable either. The government should enforce a minimum standard of fair treatment and care (food, lodging, concierge service etc.) to be properly executed and followed to award and prevent this from happening (disrupting your customers travel plans and itinerary and not paying fair and reasonable cost by the Company for the upset), but to just refuse you can't do that in society, that's not how life works. Until you own the airline, they are merely providing you a conditional service.</p></blockquote><p></p>
[QUOTE="Dynobrat, post: 15579255, member: 164427"] It's insanity that society basically approves of somebody doing whatever they want when they want with no regard for the basic rules of life and law. Sure they messed up and should look after the customer, but to refuse to cooperate, you can't refuse. You can't defy authority and we are basically saying that it is okay to do so. Totally on the wrong side of the tracks on this one. There is a procedure or should be for this as regretable as it is. United apparently offers $ 150.00 travellers certificate for the inconvenience (to John Smith who complies), and that is not acceptable either. The government should enforce a minimum standard of fair treatment and care (food, lodging, concierge service etc.) to be properly executed and followed to award and prevent this from happening (disrupting your customers travel plans and itinerary and not paying fair and reasonable cost by the Company for the upset), but to just refuse you can't do that in society, that's not how life works. Until you own the airline, they are merely providing you a conditional service. [/QUOTE]
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SVTPerformance's Chain of Restaurants
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United Airlines New "Passenger Removal" Tactics
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