Texting-Unprofessional?

[7upstang]

Anyone else feel that texting a customer is unprofessional?

Texting between employees or a customer I have developed a relationship seems fine. I always let the customer text me first, however I prefer an email or phone call.

However, texting a brand new client seems very unprofessional. To me a text seems very impersonal, there is no relationship, emotion or tone of voice involved.

Thoughts? At age 26, I try my best to not be the stereotypical guy of my generation with constantly texting, just because I tend to cater to an older generation than my own.

 

[OETKB]

It depends on what kind of business you are talking about. I manage commercial rental properties and I'm always texting with my electricians, plumbers, HVAC guys, and some tenants.

And I'm old.

 

[ZYBORG]

It depends on the type of business and the manner in which communication is exchanged.

 

[96gt02]

If im the customer I love getting texts as emails typically take longer IMO, but as far as my work I do not text customers ever

 

[Logan@Lethal]

I verbally ask customers their preferred way of communication, I don’t mind if they say texting. I don’t try to initiate with texting.

 

[IronSnake]

I appreciate follow up through most any medium.

With that being said, I require some form of reasonable writing/wording. If you text me short hand and I'm your customer, I would short hand you the dough. But if you're professional and courteous, no problem.

It's not uncommon to find a service professional texting me. However...

I did have a doctors office staffer text me after hours, while at home, while making dinner with the girlfriend, and basically ask me out.

Pretty sure that's illegal. So.. slippery slope there.

 

[DaleM]

Good thing about texting from a professional standpoint is it is a good record of what is exactly said. Seems more and more people are uncomfortable talking.

Sent from my XT1650 using the svtperformance.com mobile app

 

[nxhappy]

nobody calls anymore, it's ****ing annoying

 

[Logan@Lethal]

nobody calls anymore, it's ****ing annoying

• (877) 253-8425 Extension 500. I keep my phone on until 10pm typically. Feel free to contact me when you need any help or quotes.
• It just so happens I am on jury duty today. Lol. But if you leave a message I can call you back later.

 

[DaleM]

nobody calls anymore, it's ****ing annoying

Calls are annoying or not getting them?

Sent from my XT1650 using the svtperformance.com mobile app

 

[BigPoppa]

I communicate with lots of my clients via text. Most can't drop what they're doing to answer a phone call.

 

[Blk04L]

lol i kno rite. lzy ****s

 

[Never_Enough]

It depends on the type of business and the manner in which communication is exchanged.

This

 

[Never_Enough]

nobody calls anymore, it's ****ing annoying

Unless you speak on the phone for a living.

 

[Zemedici]

I prefer business to be handled on the shop phone. Its much easier to gauge a person's sentiments via actual phone call vs impersonal text messages.

I give local customers my cell phone number, in case of emergencies. However, if they're wanting a quote or something, they know to call the shop.

 

[BrunotheBoxer]

It depends on the type of business and the manner in which communication is exchanged.

In your business I’d imagine it would be fine no?

 

[7upstang]

Often times, if the customer texts me I don't typically mind.

We do custom plantation shutters, retail and wholesale. Wholesale, I understand completely because I am dealing with the same people over and over again.

What bought this whole conversation around was a text earlier today.
Called a company about a piece of machinery I was interested in. They gave me the sales reps number, no big deal. So, I call the guy and went to voicemail. Therefore, I left my information about myself and company.
20 minutes later, I get a text with the video of machine and was basically told to ask questions I needed to. At that point, I don't want to have a texting conversation over a $120,000 machine.

 

[Led_Zep]

Just don't send nudes

 

[03cobra#694]

Stop.

 

[Never_Enough]

Hammer time!