Wondering if we have a guy who caters to our forum? I ordered a new FRPP intake manifold through a dealership and it was defective. Mating surface deviance to the heads is well out of spec, the intake manifold will not seal properly.
Dealership pointed me to FRPP and initially, they were "on it." I sent a video and photos to clarify the problem. Pretty quickly I start to kind of get the runaround. They want to continue communications through email, no one responds unless I make a couple of calls to ask for a response. Took 4 full days just to get them to email a return shipping label.
They've had the bad manifold since last Wednesday morning but I can't get a reply on what happens next/how long I have to wait etc. Maybe they're understaffed, maybe their service sucks. Just looking for a way to speed things up.
Dealership pointed me to FRPP and initially, they were "on it." I sent a video and photos to clarify the problem. Pretty quickly I start to kind of get the runaround. They want to continue communications through email, no one responds unless I make a couple of calls to ask for a response. Took 4 full days just to get them to email a return shipping label.
They've had the bad manifold since last Wednesday morning but I can't get a reply on what happens next/how long I have to wait etc. Maybe they're understaffed, maybe their service sucks. Just looking for a way to speed things up.