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SVTPerformance's Chain of Restaurants
Road Side Pub
State Farm auto claim problem
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<blockquote data-quote="svtfocus2cobra" data-source="post: 16966245" data-attributes="member: 21786"><p>I had State Farm for roughly 15 years, but as soon as I started working in body repair I dropped them and switched to USAA. They are one of the largest auto insurers but one of the worst for customers and shops to deal with. I got rid of them for that reason.</p><p></p><p>I deal with these types of claims every day but I don't necessarily deal with the rentals. Shops get calls from the companies to find out roughly how much longer the repair will take so they can extend the rental so the shop should have been relaying the information that was causing delays. $6k is a lot for PDR but as I mentioned in another thread $6k for repairs is pretty average now days so that number shouldn't be holding things up as it isn't that extravagant in the grand scheme.</p><p></p><p>As far as the process goes, State Farm would have likely wrote their own estimate/supplement after the shop sent theirs. After State Farm makes their own supplement then the shop has to match that supplement cost exactly, and then creates another supplement on top of that if need be. If State Farm agrees to PDR and the cost is more than State Farm is stating then the shop just needs to do the repair and send State Farm the invoices. If the PDR sublet is charging way more than the average rate of PDR in the region then the shop needs to take that into consideration and shouldn't be paying for services that are out of line with the average. You have to be reasonable.</p><p></p><p>I'm curious why the shop hasn't moved forward because if State Farm had given the go-ahead for PDR then the shop should be getting it done and if their bill is slightly higher then just supplement for the added costs and send State Farm the bill with the invoices.</p><p></p><p>Edit: Also, a lot of parts are being held up right now and are on backorder with no ETA, especially the domestics with the strike going on. That's no ones fault so the insurance company is obligated to extend coverage until the parts become available or an alternative option can be found.</p></blockquote><p></p>
[QUOTE="svtfocus2cobra, post: 16966245, member: 21786"] I had State Farm for roughly 15 years, but as soon as I started working in body repair I dropped them and switched to USAA. They are one of the largest auto insurers but one of the worst for customers and shops to deal with. I got rid of them for that reason. I deal with these types of claims every day but I don't necessarily deal with the rentals. Shops get calls from the companies to find out roughly how much longer the repair will take so they can extend the rental so the shop should have been relaying the information that was causing delays. $6k is a lot for PDR but as I mentioned in another thread $6k for repairs is pretty average now days so that number shouldn't be holding things up as it isn't that extravagant in the grand scheme. As far as the process goes, State Farm would have likely wrote their own estimate/supplement after the shop sent theirs. After State Farm makes their own supplement then the shop has to match that supplement cost exactly, and then creates another supplement on top of that if need be. If State Farm agrees to PDR and the cost is more than State Farm is stating then the shop just needs to do the repair and send State Farm the invoices. If the PDR sublet is charging way more than the average rate of PDR in the region then the shop needs to take that into consideration and shouldn't be paying for services that are out of line with the average. You have to be reasonable. I'm curious why the shop hasn't moved forward because if State Farm had given the go-ahead for PDR then the shop should be getting it done and if their bill is slightly higher then just supplement for the added costs and send State Farm the bill with the invoices. Edit: Also, a lot of parts are being held up right now and are on backorder with no ETA, especially the domestics with the strike going on. That's no ones fault so the insurance company is obligated to extend coverage until the parts become available or an alternative option can be found. [/QUOTE]
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SVTPerformance's Chain of Restaurants
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State Farm auto claim problem
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