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Lethal Performance
SOS gauge pod???
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<blockquote data-quote="black03" data-source="post: 4934934" data-attributes="member: 4037"><p>I'm sorry that you feel that way. In response I immediately addressed the fact that you should have received an email about the backorder status when you first posted. As far as being charged for the product, the transaction was most likely pushed through by our billing department as they were unaware of the backorder. </p><p></p><p>In addition to that I posted here on the 7th with an update that they were still on backorder and I didn't have an ETA. That's still the case and you know we have no control over it. Alan@SOS just won't let something leave their shop unless it meets their standards and the design they have for the Vert just isn't there right now. They're working on them however there is no definitive date for release yet. </p><p></p><p>Addressing the customer service email you had sent us I personally did not get one and if I did I would have responded. That's not how we do business. If Jonas did ,as he answers them as well, I'm sure he would have responded to it as well. However in the last few weeks we've been having mail server problems so I can't say with confidence that our email communication is 100%. We had a host take over our server that was sending out thousands of Spam emails from our account and we got flagged as spam by all the major ISP's and any mail we sent out from us for an amount of time were all bounced. </p><p></p><p>I know that's not your problem however I hope you understand that we did have those issues going on and that might have been why you didn't get an email response. Trust me I care more than anything that your business is handled in the best and most professional manor. For future reference I ask that if you send email and get no response within 24 hours to please call us as thats the most efficient and quickest way to get a hold of us. </p><p></p><p>If you like I will gladly cancel your order and fully refund your card or get you something that will work for you. </p><p></p><p>Hopefully you see that we do care and are willing to help you in anyway to make you a satisfied Lethal Performance customer. </p><p></p><p>Thanks, Jared</p></blockquote><p></p>
[QUOTE="black03, post: 4934934, member: 4037"] I'm sorry that you feel that way. In response I immediately addressed the fact that you should have received an email about the backorder status when you first posted. As far as being charged for the product, the transaction was most likely pushed through by our billing department as they were unaware of the backorder. In addition to that I posted here on the 7th with an update that they were still on backorder and I didn't have an ETA. That's still the case and you know we have no control over it. Alan@SOS just won't let something leave their shop unless it meets their standards and the design they have for the Vert just isn't there right now. They're working on them however there is no definitive date for release yet. Addressing the customer service email you had sent us I personally did not get one and if I did I would have responded. That's not how we do business. If Jonas did ,as he answers them as well, I'm sure he would have responded to it as well. However in the last few weeks we've been having mail server problems so I can't say with confidence that our email communication is 100%. We had a host take over our server that was sending out thousands of Spam emails from our account and we got flagged as spam by all the major ISP's and any mail we sent out from us for an amount of time were all bounced. I know that's not your problem however I hope you understand that we did have those issues going on and that might have been why you didn't get an email response. Trust me I care more than anything that your business is handled in the best and most professional manor. For future reference I ask that if you send email and get no response within 24 hours to please call us as thats the most efficient and quickest way to get a hold of us. If you like I will gladly cancel your order and fully refund your card or get you something that will work for you. Hopefully you see that we do care and are willing to help you in anyway to make you a satisfied Lethal Performance customer. Thanks, Jared [/QUOTE]
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SOS gauge pod???
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