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SVTPerformance's Chain of Restaurants
Road Side Pub
Should I make a big deal about this and raise some hell tomorrow?
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<blockquote data-quote="svtfocus2cobra" data-source="post: 16614583" data-attributes="member: 21786"><p>This. Attitudes don't get you very far in the automotive field, and as a service writer/advisor I can make things really quick and easy or I can make things worse for you if you're being a dick to me. I don't mean that in the way that I will mess with your car as no one I have ever worked with would ever do something so shady, but like posted above things can be done efficiently and quickly or we can make you wait. A nice respectful attitude will get you much further and will often get you hooked up big time. We don't want asshole customers so if you come to us as an asshole we are going to do what we can to drive you off so you never return.</p><p></p><p>Also, if you think they take less care with your car because of the type of car or because of the customer then I would say that is not true. Bottom line is we don't want anyone coming back with a complaint, especially the assholes, so any mistakes made are usually done by accident as it is surprisingly really easy to miss things that seem obvious. The techs have a lot going on usually so things just happen and that is why I, as a service writer, am supposed to keep track of what is going on in the process and catch whatever mistakes I see and bring them to attention before the car leaves the lot.</p></blockquote><p></p>
[QUOTE="svtfocus2cobra, post: 16614583, member: 21786"] This. Attitudes don't get you very far in the automotive field, and as a service writer/advisor I can make things really quick and easy or I can make things worse for you if you're being a dick to me. I don't mean that in the way that I will mess with your car as no one I have ever worked with would ever do something so shady, but like posted above things can be done efficiently and quickly or we can make you wait. A nice respectful attitude will get you much further and will often get you hooked up big time. We don't want asshole customers so if you come to us as an asshole we are going to do what we can to drive you off so you never return. Also, if you think they take less care with your car because of the type of car or because of the customer then I would say that is not true. Bottom line is we don't want anyone coming back with a complaint, especially the assholes, so any mistakes made are usually done by accident as it is surprisingly really easy to miss things that seem obvious. The techs have a lot going on usually so things just happen and that is why I, as a service writer, am supposed to keep track of what is going on in the process and catch whatever mistakes I see and bring them to attention before the car leaves the lot. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Should I make a big deal about this and raise some hell tomorrow?
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