Should I make a big deal about this and raise some hell tomorrow?

DSG2003Mach1

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shit happens.

and if you think they use a torque wrench on the filter or drain plug I have a bridge you may be interested in, it's on some fantastic beach front property in Arizona.

We were sending some work vehicles to the dealer around the corner and gave up. We had air boxes left open, oil fill cap left off a super duty, a filter that started dripping because it was loose and finally a truck came back with all lug nuts under torqued. They didn't give a single flying ****, they pressure washed the engine that didnt get the fill cap put back on.

I put a fumota drain valve on my truck, makes it pretty easy...its a little slow but beats it trying to splash off the pass front tire.
 

Bullitt1448

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The tech doesn’t care if it is a ‘89 Taurus or a ‘20 Gt350. It’s an oil change to him. As long as the oil Filter and Drain plug are not leaking just clean it up and take it as a lesson learned. The service manager would likely make warm sympathetic noises in your direction, possibly even say something to the tech but don’t count on the end result being any different next time you take if to the same dealer. I don’t want to be flogging a dead horse but don’t be a Karen.
 

cidsamuth

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Putting a unemotional spin on what others have said here . . . OP, it comes down to a question of what your expectations should be. You're annoyed because those expectations weren't met.

But, truth told, as others said, you can't expect that kind of care when you're paying someone to change the oil. Either your expectations need to change, or you should do it yourself and get the expectations met.
 

JaCobro

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It’s a lost cause to make a big stink about it. Even if the manager has a chat with his techs, it will not fix the common sense people are lacking.
My suggestion is find a better shop with competent people, or invest in what you need to do it yourself. There is plenty of places that take used oil.
 

Blkkbgt

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The tech changing your oil could give a shit what vehicle it is.

This is one of many reasons why people change their own oil.

Clean up and move on.

THIS!

Once in a while you'll get one that understands what they are working on and will treat it accordingly. Had a tech at one of my local dealers who was like that, he even babied my crummy 2v. I believe he had a soft spot for new edge cars. The guy seriously helped me out when I had some suspension noise I couldn't find.

I change my own oil not only because of the mess I find later but also loose dripping drain plugs. I mother in law had had one dripping so bad she lost 1qt of oil sitting overnight.
 

SHOdown220

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First thing, yes the tech should have done a better job cleaning it up making sure no leaks all that, thats on that tech. You won't even see or talk to that tech, you're gonna be dealing with the advisor or the manager neither of which actually touched your car. So coming from an advisor if you come in and explain the problem I'll personally go put your car on the rack immediately and fix the issue, then I'll probably comp your next oil change. If you come in hot headed, yelling and cursing, I'll get to it when I get to it, the same tech who worked on it before will fix it, and then I'll probably let your key sit on my desk for a while.

Basically don't be a douche and neither will the advisor. I'm happy to fix any problem the tech didn't do to your liking, but escalating the situation unnecessarily does no one any good.

That being said, if the dealer won't fix the problem, then be as douchy as you'd like!
 

BrunotheBoxer

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In all honesty this has happened to me with my 14 Gt 500 a couple of times.

I never called them on it I just ask them politely to please try to prevent it when I take it in for oil changes before they start now. They know exactly what I’m talkin about too. It’s just the way the car is.

Yes. I know I could do my own oil changes but I can’t.
 

BLOWN PONY

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Does Autozone not take used oil in all states? I always bring mine there.
They do get a little pissy if you start bringing it in in 5 gallon buckets though. o_O
 

jpro

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Some good advice here and some typical SVTP responses (which I expected).

I'm going to take it for a spirited drive in a minute, come back, let it sit for 20 minutes, check the oil, then check under the car to see if there is any drippage (I'm doubting there will be but I'm going to make sure).

A couple of thoughts...on the underside of the car there is an access panel on the driver's side to access the filter on the GT350. The drips were not in that area, they were near the oil plug area and the plug and area around it are clean, its the "notch" my arrow is pointing to that was oily.

Depending on the outcome after I drive it today I may take it back in just to have them check the plug and the filter.
 

13COBRA

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Some good advice here and some typical SVTP responses (which I expected).

I'm going to take it for a spirited drive in a minute, come back, let it sit for 20 minutes, check the oil, then check under the car to see if there is any drippage (I'm doubting there will be but I'm going to make sure).

A couple of thoughts...on the underside of the car there is an access panel on the driver's side to access the filter on the GT350. The drips were not in that area, they were near the oil plug area and the plug and area around it are clean, its the "notch" my arrow is pointing to that was oily.

Depending on the outcome after I drive it today I may take it back in just to have them check the plug and the filter.

It probably splashed up there when they pulled the drain plug. I wouldn't sweat it.
 

jpro

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It probably splashed up there when they pulled the drain plug. I wouldn't sweat it.

I agree, Nick. I just got back from a drive (God, I love the car) and after 20 minutes I checked the garage floor and found no oil. I also checked the oil level and it is perfect so I'm not sweating it. I'll keep an eye on it but I would keep an eye on it no matter what anyway. LOL

I wonder about customer service nowadays...it seems the attitude is "churn and burn": get customers through the door, get paid, and get out as quick as possible and on to the next customer. For example, last week I called a plumber because the kitchen sink was backed up. The problem was somewhere beyond the plumbing under the sink (I wouldn't call a plumber if my p-trap was clogged LOL). Plumber came out, "fixed" the issue by snaking the line underground using a fancy, high-powered auger snake. A week later its clogged again. So...I went to Lowe's, bought a 25-foot hand propelled auger snake for $35 and did it myself. I took my time, was methodical, and made sure to do it right. Meanwhile, the "professional" was in and out with my money in 15 minutes. SMH
 

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