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SVTPerformance's Chain of Restaurants
Road Side Pub
Question for technicians
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<blockquote data-quote="Ironhand" data-source="post: 11153110" data-attributes="member: 32955"><p>Your on the right track.</p><p></p><p>1) Note customer complaint</p><p>2) Try to replicate complaint to verify.</p><p>3) Track down the source of the problem using a process of elimination</p><p>4) Try to fix problem to validate that it takes care of customer complaint</p><p>5) Test drive to further eliminate possibilities(you dont want the customer to leave and come right back)</p><p></p><p>If you find other problems take a note about it but handle to customer complaint first.</p></blockquote><p></p>
[QUOTE="Ironhand, post: 11153110, member: 32955"] Your on the right track. 1) Note customer complaint 2) Try to replicate complaint to verify. 3) Track down the source of the problem using a process of elimination 4) Try to fix problem to validate that it takes care of customer complaint 5) Test drive to further eliminate possibilities(you dont want the customer to leave and come right back) If you find other problems take a note about it but handle to customer complaint first. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Question for technicians
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