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SVTPerformance's Chain of Restaurants
Road Side Pub
Q & A Session... - Ask a Ford Dealer
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<blockquote data-quote="72MachOne99GT" data-source="post: 16318221" data-attributes="member: 125600"><p>[USER=138337]@13COBRA[/USER]</p><p></p><p>Thanks in advance for taking a second....</p><p>Have a quick question about a screwed up order a coworker had for a 2020 Super Duty.</p><p></p><p>Few months back he used his x-plan to order a Velocity Blue 2020 F250 XLT. When he left, he took the white form that lists all the options ordered (Cant remember what this form is called)</p><p></p><p>Hadn’t heard anything for awhile so he got in touch with the dealership, then Ford to check on his build status, and was referred back to his dealership again.</p><p></p><p>Long story short, the dealership ordered and received a ‘19. The sales manager said, “Oh, I thought you wanted a 2019. Don’t worry, we can order you a 2020 on Wednesday.”</p><p></p><p>So aside from incompetence, who or what is at fault? Is there some hidden incentive to try and sell a 2019 instead of a 2020? And since he used x-plan for this order, will he have any issues ordering a 2020 through a different dealership after this fiasco?</p></blockquote><p></p>
[QUOTE="72MachOne99GT, post: 16318221, member: 125600"] [USER=138337]@13COBRA[/USER] Thanks in advance for taking a second.... Have a quick question about a screwed up order a coworker had for a 2020 Super Duty. Few months back he used his x-plan to order a Velocity Blue 2020 F250 XLT. When he left, he took the white form that lists all the options ordered (Cant remember what this form is called) Hadn’t heard anything for awhile so he got in touch with the dealership, then Ford to check on his build status, and was referred back to his dealership again. Long story short, the dealership ordered and received a ‘19. The sales manager said, “Oh, I thought you wanted a 2019. Don’t worry, we can order you a 2020 on Wednesday.” So aside from incompetence, who or what is at fault? Is there some hidden incentive to try and sell a 2019 instead of a 2020? And since he used x-plan for this order, will he have any issues ordering a 2020 through a different dealership after this fiasco? [/QUOTE]
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Q & A Session... - Ask a Ford Dealer
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