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SVTPerformance's Chain of Restaurants
The Market
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Shelby GT500 Parts Buy/Sell
Engine/Drivetrain
NEW POLISHED LC 3.2 KB FOR SALE.
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<blockquote data-quote="Bad Company" data-source="post: 15957755" data-attributes="member: 141815"><p>I've had an expensive part I shipped damaged by FedEx in the past. My customer sent the part to be modified. I performed the modifications required and repackaged the item with the same packing material the customer sent the item to me. I wasn't happy with the original packaging materials, but reused them due to the fact I didn't have the time to go to Staples to purchase the correct packing materials and a larger box and make the Next Day shipping deadline my customer required. Unfortunately this bit me in the arse because the electronics of the item arrived DOA at the customers location. The item was insured by me at the time of shipping for $5000 which was the total replacement cost of the item. FedEx denied the claim I submitted due to the poor packaging of the item. I unfortunately eat the replacement costs even though I reused my customers original packing materials when he sent me the item. It became my responsibility to make sure it was properly packaged before handing it to FedEx to return it to my customer. </p><p></p><p>Now with all of that said FedEx sent an employee to my business to teach me about how a package is handled in their system and to package an item against damage as it travels through the system.</p><p></p><p>First and foremost any item shipped by either FedEx or UPS should be packaged to withstand a fall of 3 feet. The box maximum weight rating which is printed on the box should be at least double the weight of the item it contains and it was suggested that 3 times would be preferred. So if you have a 60 Lb item to ship, the box should be rated for 180 lbs of weight to carry with a secondary burst rate that is usually 3 to 4 times higher than the weighted rate to place inside of the box. Now you can't find a box with these high ratings at any local office supply store. I've received a KB blower at my home and KB's own box doesn't meet these ratings, but the way they support the abuse of shipping is by using a liquid foam to fill the gaps and to keep the items from touching each other in the box. The foam is as much of the part of the outside protection the box provides. I was informed during this FedEx training that once any item enters the system that it isn't handled by people as much as you think. The item is handle mostly by machine which can't read FRAGILE HANDLE WITH CARE or any other warning you affix to the outside of the box. You can ship a 5 lb item in a box rated for 30 lbs with a 180 lb burst rating. Your item can land in a bin and have a 80 lb box land on top of it depending on the next item on the conveyor.........or ten 80 lb items if they are following your item on the conveyor to the same bin. </p><p></p><p>Unfortunately in the pictures of the box at the receivers you can clearly see that the box didn't have the internal support of uncrushable packing materials. The box is clearly showing signs of the abuse it received as it traveled down conveyors and dropped into a roll around bin to be moved through the system. Everyone of the creases that are not corners or where flaps fold is damage to the internal support of a double layer corrugated cardboard. Each time the box receives a new crease in the cardboard the less support the box has to protect the items inside. Unfortunately the blower wasn't packaged to a standard where any shipping company would pay a damage claim after spending a day with one of FedEx's packaging training employees being taught how to both purchase the correct packing materials for the item shipped and how to package that item using those materials correctly. The box was under rated for the job and the support material inside the box were of a crush-able material which as the item moved through the system allowed them to start moving around inside of the box. If a FedEx claim loss inspector looks at what the receiver has posted as to how this item was packaged they will deny the claim because of substandard packaging by the shipper in my opinion. The shipper needs to understand that he didn't do his due diligence in properly packaging the item for shipment and make it right for the receiver. I learned this the hard way and it cost me $5000 to learn it</p><p></p><p>In my opinion the seller is in the wrong for not purchasing insurance for the complete selling price of the item. You don't want to buy insurance for the full replacement costs of a new blower, because that isn't what you are selling the item for. FedEx or UPS will deny the claim of a $5000 item if you purchase $5000 of insurance, but are selling it secondhand for $3500 whether it has been used or is still NITB. They'll only cover what you sold it for, so only purchase that much insurance at the time of shipping to cover the losses you as the shipper would lose. It is always the shipper that has to spend the money for the insurance and it is his responsibility to file a claim against the shipping company due to the fact he was the one purchasing the extra insurance at the time of shipping. </p><p></p><p>Now I don't believe the receiver damaged the SC after unpacking the box as the seller suggests. The box is showing signs that the items were flopping around inside of the box during transit. Unfortunately I see this type of damage to boxes when my customer sends me the items I need to modify. Ever since I had to pay for one out of my own pocket that was damaged on the return trip I always repackage them if I get one that I receive that was poorly packaged when it arrived. </p><p></p><p>Seller step up to the plate, because right now you are looking like an arse</p></blockquote><p></p>
[QUOTE="Bad Company, post: 15957755, member: 141815"] I've had an expensive part I shipped damaged by FedEx in the past. My customer sent the part to be modified. I performed the modifications required and repackaged the item with the same packing material the customer sent the item to me. I wasn't happy with the original packaging materials, but reused them due to the fact I didn't have the time to go to Staples to purchase the correct packing materials and a larger box and make the Next Day shipping deadline my customer required. Unfortunately this bit me in the arse because the electronics of the item arrived DOA at the customers location. The item was insured by me at the time of shipping for $5000 which was the total replacement cost of the item. FedEx denied the claim I submitted due to the poor packaging of the item. I unfortunately eat the replacement costs even though I reused my customers original packing materials when he sent me the item. It became my responsibility to make sure it was properly packaged before handing it to FedEx to return it to my customer. Now with all of that said FedEx sent an employee to my business to teach me about how a package is handled in their system and to package an item against damage as it travels through the system. First and foremost any item shipped by either FedEx or UPS should be packaged to withstand a fall of 3 feet. The box maximum weight rating which is printed on the box should be at least double the weight of the item it contains and it was suggested that 3 times would be preferred. So if you have a 60 Lb item to ship, the box should be rated for 180 lbs of weight to carry with a secondary burst rate that is usually 3 to 4 times higher than the weighted rate to place inside of the box. Now you can't find a box with these high ratings at any local office supply store. I've received a KB blower at my home and KB's own box doesn't meet these ratings, but the way they support the abuse of shipping is by using a liquid foam to fill the gaps and to keep the items from touching each other in the box. The foam is as much of the part of the outside protection the box provides. I was informed during this FedEx training that once any item enters the system that it isn't handled by people as much as you think. The item is handle mostly by machine which can't read FRAGILE HANDLE WITH CARE or any other warning you affix to the outside of the box. You can ship a 5 lb item in a box rated for 30 lbs with a 180 lb burst rating. Your item can land in a bin and have a 80 lb box land on top of it depending on the next item on the conveyor.........or ten 80 lb items if they are following your item on the conveyor to the same bin. Unfortunately in the pictures of the box at the receivers you can clearly see that the box didn't have the internal support of uncrushable packing materials. The box is clearly showing signs of the abuse it received as it traveled down conveyors and dropped into a roll around bin to be moved through the system. Everyone of the creases that are not corners or where flaps fold is damage to the internal support of a double layer corrugated cardboard. Each time the box receives a new crease in the cardboard the less support the box has to protect the items inside. Unfortunately the blower wasn't packaged to a standard where any shipping company would pay a damage claim after spending a day with one of FedEx's packaging training employees being taught how to both purchase the correct packing materials for the item shipped and how to package that item using those materials correctly. The box was under rated for the job and the support material inside the box were of a crush-able material which as the item moved through the system allowed them to start moving around inside of the box. If a FedEx claim loss inspector looks at what the receiver has posted as to how this item was packaged they will deny the claim because of substandard packaging by the shipper in my opinion. The shipper needs to understand that he didn't do his due diligence in properly packaging the item for shipment and make it right for the receiver. I learned this the hard way and it cost me $5000 to learn it In my opinion the seller is in the wrong for not purchasing insurance for the complete selling price of the item. You don't want to buy insurance for the full replacement costs of a new blower, because that isn't what you are selling the item for. FedEx or UPS will deny the claim of a $5000 item if you purchase $5000 of insurance, but are selling it secondhand for $3500 whether it has been used or is still NITB. They'll only cover what you sold it for, so only purchase that much insurance at the time of shipping to cover the losses you as the shipper would lose. It is always the shipper that has to spend the money for the insurance and it is his responsibility to file a claim against the shipping company due to the fact he was the one purchasing the extra insurance at the time of shipping. Now I don't believe the receiver damaged the SC after unpacking the box as the seller suggests. The box is showing signs that the items were flopping around inside of the box during transit. Unfortunately I see this type of damage to boxes when my customer sends me the items I need to modify. Ever since I had to pay for one out of my own pocket that was damaged on the return trip I always repackage them if I get one that I receive that was poorly packaged when it arrived. Seller step up to the plate, because right now you are looking like an arse [/QUOTE]
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NEW POLISHED LC 3.2 KB FOR SALE.
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