My mortgage was recently sold to Nation Star Mortgage. I received a welcome letter and that was it. I get my first call from them telling me I need to pay my bill before it was even due. I informed the rep that I had not received a bill and he told me that is ok, I have 60 days to make my first payment. I think everything is good. I get a call from Nation Star the very next day telling me I need to make a payment for March. I said, "as soon as I receive my first bill I will be glad to make a payment, and by the way, I already payed Cenlar for March. They called again telling me that my first bill will not be generated until I make a payment. This time I asked to speak to a manager. I informed him that I payed Cenlar for March, which he called Cenlar and they verified the check to Nation Star was in the mail and gave tracking info, this takes care of my first bill and I should start getting regular bills. I think everything is good. I still have not received a bill for April. They call again wanting to know where the payment is. I told them I still don't have a bill. She tells me since the loan transferred on March 21 and they send out mail on March 18 that I would not get a bill for April, but I could pay it on the phone. They were willing to send me another welcome letter. I asked what is so ****ing hard about putting my bill in the mail? She said it will go out on April 18. I said that is ok I will wait for the May bill to make my payment since I have 60 days grace period. I asked if the bill goes out on April 18, I should receive it around april 22? No, it takes 7 to 10 business days to receive the bill. I said but it is due on the first.
The first bitch I talked to this morning threatened to call me 4-5 times a day until I paid my bill. I informed her that I my 800 credit score backs up that I pay my bills, and I will get an attorney for harassment if needed. I looked up Nationstar reviews online, and there were a lot of nightmare stories about this company. I am almost sick that I am probably going to have to refinance my home and pay closing cost again to not have to worry about these ass holes. It seems a bit unfair to be a top tier borrower having to deal with a sleazy creditor. I recorded my last conversation, and will be recording every conversation with them to cover my ass.
The first bitch I talked to this morning threatened to call me 4-5 times a day until I paid my bill. I informed her that I my 800 credit score backs up that I pay my bills, and I will get an attorney for harassment if needed. I looked up Nationstar reviews online, and there were a lot of nightmare stories about this company. I am almost sick that I am probably going to have to refinance my home and pay closing cost again to not have to worry about these ass holes. It seems a bit unfair to be a top tier borrower having to deal with a sleazy creditor. I recorded my last conversation, and will be recording every conversation with them to cover my ass.
