Local shop potentially damaged my differential... UPDATE 5/25
How do I approach this?
A little back story - I picked up an 06 GT a few Saturdays ago and when I got under it before, I didn't notice any fluids leaking anywhere. The last week, I would notice a drip on the driveway every now and then towards the rear of the car and it smelled like gear oil. Sure enough, the pinion seal was leaking. Never heard any gear whine or any other noises from the rear of the car. I noticed this on Sunday.
Yesterday I took it into a local shop to have it done before work. They're real nice, I can basically watch them work on the car and they appeared to take care of everything, but then again I can't see all the details. An hour or so and $152.xx later, I'm out the door. I drive straight to work with the windows down since it's such a nice day. On the way home however, I had the radio down and the windows up. On deceleration I hear a howling gear whine. ****ing awesome. That tells me they either didnt torque the pinion nut enough or over torqued it and crushed the crush sleeve too far.
By the time I got home, they were closed to I sent an email. I haven't heard back yet and plan to call shortly, but how should I approach this without making it sound like "YOU ****ERS DAMAGED MY CAR FIX IT NOW"? I'd like to think it was an honest mistake, but they should have to fix it.
Any advice would be appreciated.
How do I approach this?
A little back story - I picked up an 06 GT a few Saturdays ago and when I got under it before, I didn't notice any fluids leaking anywhere. The last week, I would notice a drip on the driveway every now and then towards the rear of the car and it smelled like gear oil. Sure enough, the pinion seal was leaking. Never heard any gear whine or any other noises from the rear of the car. I noticed this on Sunday.
Yesterday I took it into a local shop to have it done before work. They're real nice, I can basically watch them work on the car and they appeared to take care of everything, but then again I can't see all the details. An hour or so and $152.xx later, I'm out the door. I drive straight to work with the windows down since it's such a nice day. On the way home however, I had the radio down and the windows up. On deceleration I hear a howling gear whine. ****ing awesome. That tells me they either didnt torque the pinion nut enough or over torqued it and crushed the crush sleeve too far.
By the time I got home, they were closed to I sent an email. I haven't heard back yet and plan to call shortly, but how should I approach this without making it sound like "YOU ****ERS DAMAGED MY CAR FIX IT NOW"? I'd like to think it was an honest mistake, but they should have to fix it.
Any advice would be appreciated.
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