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The Terminator
Engine/Tuning
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<blockquote data-quote="Modular Racing" data-source="post: 10446937" data-attributes="member: 18904"><p>We would like to reply to this thread because there are many factors involved. We are very sorry that the customer had to deal with these issues and we would never wish them upon anyone.</p><p></p><p>Firstly for those that do not know this happened in late 2009/early 2010. </p><p></p><p>ALL pistons are weighed prior to assembly, our weights were 100% correct from piston to piston. We are not suprised however that the piston in question weighed less after the failure- after all, it was missing a piece.</p><p></p><p>The engine was never sent to MMR, at no point were we ever even given a chance to inspect it or try to make good on the claimed piston failure. </p><p></p><p>The piston was later sent directly to Manley from the customer. Manley responded with a letter shortly after seeing this and other posts from this member. </p><p></p><p> <strong>I am disappointed to see that Nate ****** (removed for privacy) has libeled Modular Mustang Racing by implying it was MMR's fault....</strong></p><p><strong></strong></p><p><strong></strong></p><p><strong>In personal phone conversations with Nate, I explained that it was Manley's manufacturing defect that caused the piston to fail and that MMR followed Manley's recommended assembly procedures and <span style="color: Red">that they are not at fault.</span>I apologize on Manley's behalf for the failure of Nate ****** motor and the problems he has created for MMR.</strong></p><p><strong></strong></p><p><strong>Best regards,</strong></p><p><strong></strong></p><p><strong></strong></p><p><strong></strong></p><p><strong>Gary ******* (removed for Privacy)</strong></p><p><strong></strong></p><p><strong>Regional Sales Manager</strong></p><p><strong></strong></p><p><strong>Manley Performance Products</strong></p><p></p><p></p><p>MMR, helped this customer as much as possible given that the engine was never inspected by us. We worked with the customer on the phone and told him that if he had a problem dealing with Manley that we would be happy to step in and help. That we did. We contacted them regarding the issue and asked that they do everything and anything possible to help the customer. Shortly after Manley did the right thing and paid all of the invoices that the customer presented them. </p><p></p><p>We commend Manley products for standing behind this failure and can tell you Manley has since implemented other actions to prevent this from ever happening again. To date MMR has sold over 40,320 Manley Pistons and has never seen or heard of any other similar incident. </p><p></p><p>It is a shame that the customer has continued to place blame on MMR, we can surely understand his frustration and wish him the best of luck and offer our apologies for the situation that he was put into. </p><p></p><p>Mark Luton</p><p>President</p><p>Modular Mustang Racing</p><p>Modular Motorsports Inc.</p></blockquote><p></p>
[QUOTE="Modular Racing, post: 10446937, member: 18904"] We would like to reply to this thread because there are many factors involved. We are very sorry that the customer had to deal with these issues and we would never wish them upon anyone. Firstly for those that do not know this happened in late 2009/early 2010. ALL pistons are weighed prior to assembly, our weights were 100% correct from piston to piston. We are not suprised however that the piston in question weighed less after the failure- after all, it was missing a piece. The engine was never sent to MMR, at no point were we ever even given a chance to inspect it or try to make good on the claimed piston failure. The piston was later sent directly to Manley from the customer. Manley responded with a letter shortly after seeing this and other posts from this member. [B]I am disappointed to see that Nate ****** (removed for privacy) has libeled Modular Mustang Racing by implying it was MMR's fault.... In personal phone conversations with Nate, I explained that it was Manley's manufacturing defect that caused the piston to fail and that MMR followed Manley's recommended assembly procedures and [COLOR="Red"]that they are not at fault.[/COLOR]I apologize on Manley's behalf for the failure of Nate ****** motor and the problems he has created for MMR. Best regards, Gary ******* (removed for Privacy) Regional Sales Manager Manley Performance Products[/B] MMR, helped this customer as much as possible given that the engine was never inspected by us. We worked with the customer on the phone and told him that if he had a problem dealing with Manley that we would be happy to step in and help. That we did. We contacted them regarding the issue and asked that they do everything and anything possible to help the customer. Shortly after Manley did the right thing and paid all of the invoices that the customer presented them. We commend Manley products for standing behind this failure and can tell you Manley has since implemented other actions to prevent this from ever happening again. To date MMR has sold over 40,320 Manley Pistons and has never seen or heard of any other similar incident. It is a shame that the customer has continued to place blame on MMR, we can surely understand his frustration and wish him the best of luck and offer our apologies for the situation that he was put into. Mark Luton President Modular Mustang Racing Modular Motorsports Inc. [/QUOTE]
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