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SVTPerformance's Chain of Restaurants
Road Side Pub
Just noticed corrosion in my mustangs hood
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<blockquote data-quote="Kevins89notch" data-source="post: 16299900" data-attributes="member: 31255"><p>Well I went to one dealer. They took pics, said they would file a claim and I left. He called me an hour later saying "Sorry, didn't realize you're past 36K, that's black and white, we can't touch it" He did call from his cell phone (perhaps to be off the record?) and told me to call ford's quality care line or whatever and nicely raise hell with them and they have the power to authorize the warranty work past 36K. I called them, got someone, and had to physically explain the paint is peeling up all over the hatch hinge area. He said too bad, 36K is 36K. I tried expressing that not everyone looks at their door or hatch hinges constantly, or even ever for some folks, and that especially with my area of issue, that's not from a door ding, road debris, etc, it's 100% Ford's fault. He stood firm on 36K. I read that exact paragraph to him and he asked are there holes in the body. I said no. He said then the corrosion warranty doesn't apply.</p><p></p><p>So I wait till it rusts through and then it applies?</p><p></p><p>I found out a mustang buddy works at a dealership an hour away. I asked him and he said since I've already talked with my local dealer, and already have a case number dealing with corporate and having mentioned my local dealer, that they couldn't touch it.</p></blockquote><p></p>
[QUOTE="Kevins89notch, post: 16299900, member: 31255"] Well I went to one dealer. They took pics, said they would file a claim and I left. He called me an hour later saying "Sorry, didn't realize you're past 36K, that's black and white, we can't touch it" He did call from his cell phone (perhaps to be off the record?) and told me to call ford's quality care line or whatever and nicely raise hell with them and they have the power to authorize the warranty work past 36K. I called them, got someone, and had to physically explain the paint is peeling up all over the hatch hinge area. He said too bad, 36K is 36K. I tried expressing that not everyone looks at their door or hatch hinges constantly, or even ever for some folks, and that especially with my area of issue, that's not from a door ding, road debris, etc, it's 100% Ford's fault. He stood firm on 36K. I read that exact paragraph to him and he asked are there holes in the body. I said no. He said then the corrosion warranty doesn't apply. So I wait till it rusts through and then it applies? I found out a mustang buddy works at a dealership an hour away. I asked him and he said since I've already talked with my local dealer, and already have a case number dealing with corporate and having mentioned my local dealer, that they couldn't touch it. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Just noticed corrosion in my mustangs hood
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