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SVTPerformance's Chain of Restaurants
Road Side Pub
Is my response too aggressive to a potential customer?
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<blockquote data-quote="Blk04L" data-source="post: 16926950" data-attributes="member: 48574"><p>In a different field but deal with proposals and client relations in land development. </p><p></p><p>Some clients are completely out to lunch with pricing for development. My boss can get short at times and it's never really paid off. We had a client with 40k unpaid fees and the plan had to re-designed due to a fault from a surveyor. Boss tells him to kick rocks in an more unpleasent way and we ended up dragged in a suit over the project. Even though it wasn't our surveyor nor fault for the bad info. Ended up settling via insurance. </p><p>In my opinion, had he been more willing to work with the client, it wouldn't of gone that route. </p><p></p><p>I handle 95% of our proposals. Even if we don't get a project, I have gotten referrals from those clients over being respectful.</p></blockquote><p></p>
[QUOTE="Blk04L, post: 16926950, member: 48574"] In a different field but deal with proposals and client relations in land development. Some clients are completely out to lunch with pricing for development. My boss can get short at times and it's never really paid off. We had a client with 40k unpaid fees and the plan had to re-designed due to a fault from a surveyor. Boss tells him to kick rocks in an more unpleasent way and we ended up dragged in a suit over the project. Even though it wasn't our surveyor nor fault for the bad info. Ended up settling via insurance. In my opinion, had he been more willing to work with the client, it wouldn't of gone that route. I handle 95% of our proposals. Even if we don't get a project, I have gotten referrals from those clients over being respectful. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Is my response too aggressive to a potential customer?
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