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SVTPerformance's Chain of Restaurants
Road Side Pub
Is my response too aggressive to a potential customer?
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<blockquote data-quote="Black Gold 380R" data-source="post: 16926767" data-attributes="member: 70025"><p>Okay, here's my take. In my opinion, your second sentence in your first response already set the wrong tone. As a business owner you never tell the customer to go somewhere else right off the bat. That's saved for the crying lady who was a pain in your @$$ and then wants more work done.</p><p></p><p>In response to your original question. As a business owner you do not want to portray any type of negative demeanor. Be tactful in your response as you do not want this guy bad mouthing your business or not come back to you after doing more research with other perspective businesses. </p><p></p><p>You mentioned concrete work and how much that would cost, plus the addition of the flat work, making it around $66K of the $150K budget. I believe that should be your response in order to open the customers eyes to the project as a whole, not telling him to use his construction expertise. You are the expert, not him and throwing that in his face is not good business practice. In my opinion, the guys response comes from an unknowing/uneducated perspective. So, educate him in a tactful way.</p><p></p><p></p><p></p><p>This is an assumption on your part. You cannot assume to think the guy "should" know what you know. I have internet and access to news and I have no clue what it costs to build what your customer is asking for. You do.</p><p></p><p>Don't confuse his ignorance with stupidity. This goes back to showing him how much the foundation alone costs so he understands the cost of the project as a whole compared to his budget.</p><p></p><p>Let him know you are willing to help and show material costs/labor costs and how they compare to his budget. Once he sees you're interested in his project, his business and can help him understand the overall cost of the project, he may not be able to afford it, but he will remember how much you did your part to help. </p><p></p><p>Just my perspective. Hope it all works out for you and the customer in the end.</p></blockquote><p></p>
[QUOTE="Black Gold 380R, post: 16926767, member: 70025"] Okay, here's my take. In my opinion, your second sentence in your first response already set the wrong tone. As a business owner you never tell the customer to go somewhere else right off the bat. That's saved for the crying lady who was a pain in your @$$ and then wants more work done. In response to your original question. As a business owner you do not want to portray any type of negative demeanor. Be tactful in your response as you do not want this guy bad mouthing your business or not come back to you after doing more research with other perspective businesses. You mentioned concrete work and how much that would cost, plus the addition of the flat work, making it around $66K of the $150K budget. I believe that should be your response in order to open the customers eyes to the project as a whole, not telling him to use his construction expertise. You are the expert, not him and throwing that in his face is not good business practice. In my opinion, the guys response comes from an unknowing/uneducated perspective. So, educate him in a tactful way. This is an assumption on your part. You cannot assume to think the guy "should" know what you know. I have internet and access to news and I have no clue what it costs to build what your customer is asking for. You do. Don't confuse his ignorance with stupidity. This goes back to showing him how much the foundation alone costs so he understands the cost of the project as a whole compared to his budget. Let him know you are willing to help and show material costs/labor costs and how they compare to his budget. Once he sees you're interested in his project, his business and can help him understand the overall cost of the project, he may not be able to afford it, but he will remember how much you did your part to help. Just my perspective. Hope it all works out for you and the customer in the end. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Is my response too aggressive to a potential customer?
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