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2011-2014 Mustangs
Driveline/Suspension
Importance of Strut tower brace?
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<blockquote data-quote="BMR Tech" data-source="post: 14046456" data-attributes="member: 124691"><p>Let me share two rather recent experiences, I had with customers and Strut Tower Braces. These two situations were almost identical, and have made me a believer in Strut Tower Braces for the S197.</p><p></p><p>Since both occurrences were almost exactly the same, here are the stories combined.</p><p></p><p>BMR Kelly: "Hi, this is Kelly, How can I help you"</p><p>Customer: "Hi, I would like to return this poorly made Strut Tower Brace"</p><p>BMR Kelly: "Wait, hold-on a second. So, tell me what makes you unhappy with it"</p><p>Customer: "It does not fit. It is built about 1" too long"</p><p>BMR Kelly: "Well, I am going to need to see pics. That is practically impossible"</p><p>Customer: "Are you calling me an idiot? This thing isn't even close to fitting"</p><p>BMR Kelly: "So, you are telling me that your Strut Tower Brace is not hitting anything, like a supercharger, intake, etc...and simply will not fit the OEM Studs on the towers?"</p><p>Customer: "Exactly. It is built too long. I have been doing this for many years, I know when I have a part built incorrectly"</p><p></p><p>So anyways - I send the customer a return label, so we can get the part back. It gets here, and I immediately throw it on our Jig. Fits perfect. I then install it on our very own development Mustang; fits perfect. I then take it out to the parking lot, and install it on one of our employees V6 S197 Mustangs. It doesn't fit well.</p><p></p><p>When I come back in the office, I ask her...."Have you ever been involved in an accident with your car?" She says, "just a small fender bender"</p><p></p><p>I call the customer:</p><p></p><p>BMR Kelly: "Hi, I think I may have found out what's going on. Has your car ever been into an accident?"</p><p>Customer: "Yes, but it was only $500 in damage to the front left corner. No way it would cause this. It was like the second day I owned the car, with less than 100 miles on it"</p><p>BMR Kelly: "Well sir, you have been driving around on a tweaked front engine bay for about 6 years now"</p><p>Customer: "Figures. Blaming something else on your poor manufacturing"</p><p></p><p>Moral of the story, that is (3) cars that were in "small" fender benders. Of the (3) - all showed strut tower variations, and would not allow for our STB to install properly.</p></blockquote><p></p>
[QUOTE="BMR Tech, post: 14046456, member: 124691"] Let me share two rather recent experiences, I had with customers and Strut Tower Braces. These two situations were almost identical, and have made me a believer in Strut Tower Braces for the S197. Since both occurrences were almost exactly the same, here are the stories combined. BMR Kelly: "Hi, this is Kelly, How can I help you" Customer: "Hi, I would like to return this poorly made Strut Tower Brace" BMR Kelly: "Wait, hold-on a second. So, tell me what makes you unhappy with it" Customer: "It does not fit. It is built about 1" too long" BMR Kelly: "Well, I am going to need to see pics. That is practically impossible" Customer: "Are you calling me an idiot? This thing isn't even close to fitting" BMR Kelly: "So, you are telling me that your Strut Tower Brace is not hitting anything, like a supercharger, intake, etc...and simply will not fit the OEM Studs on the towers?" Customer: "Exactly. It is built too long. I have been doing this for many years, I know when I have a part built incorrectly" So anyways - I send the customer a return label, so we can get the part back. It gets here, and I immediately throw it on our Jig. Fits perfect. I then install it on our very own development Mustang; fits perfect. I then take it out to the parking lot, and install it on one of our employees V6 S197 Mustangs. It doesn't fit well. When I come back in the office, I ask her...."Have you ever been involved in an accident with your car?" She says, "just a small fender bender" I call the customer: BMR Kelly: "Hi, I think I may have found out what's going on. Has your car ever been into an accident?" Customer: "Yes, but it was only $500 in damage to the front left corner. No way it would cause this. It was like the second day I owned the car, with less than 100 miles on it" BMR Kelly: "Well sir, you have been driving around on a tweaked front engine bay for about 6 years now" Customer: "Figures. Blaming something else on your poor manufacturing" Moral of the story, that is (3) cars that were in "small" fender benders. Of the (3) - all showed strut tower variations, and would not allow for our STB to install properly. [/QUOTE]
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Importance of Strut tower brace?
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