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SVTPerformance's Chain of Restaurants
Road Side Pub
Im an ex-service writer, what do you want to know?
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<blockquote data-quote="svtfocus2cobra" data-source="post: 16586166" data-attributes="member: 21786"><p>It certainly is. There were some customers that came around a few times before they eventually got thrown out and when I would see their cars roll up my blood would start to boil because I knew what would be coming.</p><p></p><p> I had one guy that would come in and get super confrontational every time, and would accuse me of being a liar multiple times. His drunken rants usually made no sense so I mostly was able to just stay calm and endure it while trying to de-escalate the situation until one day he just went over the top. He was telling me I told him outside his small repair to his mirror would be $20, but that was just a rough guess as I made clear, and I specifically mentioned tax on top of that and I specifically didn't give him an exact price and I made that clear to him outside it wasn't exact but he didn't care. When it came out to $28 and some change he flipped his lid and started going off on me telling me I'm a liar and all that. I finally had enough and stood up from my desk and said "**** you! Get off our property now! I'm finished dealing with you" I didn't hold back and was actually ready for a fist fight because that is what he was trying to start. Turned into quite a mess and my boss, who avoided those situations like the plague, ended up having to confront the guy when he walked around the back of the shop and found him working in the back room. I got in-between them but my boss was furious, screaming at the guy and had a hammer in his hand. I was pushing the guy back while he was mouthing off and my boss actually thumped the guy by thrusting the hammer into his chest and pushing him back lol. That had me a little worried because it was certainly caught on camera and who knows how that action could be spun, but luckily the guy left after that and we called the cops on him because he was drunk and they were concerned he was probably coming back. The guy was just an all around drunken piece of crap. So all of that over $8 but I was relieved to see him finally go.</p></blockquote><p></p>
[QUOTE="svtfocus2cobra, post: 16586166, member: 21786"] It certainly is. There were some customers that came around a few times before they eventually got thrown out and when I would see their cars roll up my blood would start to boil because I knew what would be coming. I had one guy that would come in and get super confrontational every time, and would accuse me of being a liar multiple times. His drunken rants usually made no sense so I mostly was able to just stay calm and endure it while trying to de-escalate the situation until one day he just went over the top. He was telling me I told him outside his small repair to his mirror would be $20, but that was just a rough guess as I made clear, and I specifically mentioned tax on top of that and I specifically didn't give him an exact price and I made that clear to him outside it wasn't exact but he didn't care. When it came out to $28 and some change he flipped his lid and started going off on me telling me I'm a liar and all that. I finally had enough and stood up from my desk and said "**** you! Get off our property now! I'm finished dealing with you" I didn't hold back and was actually ready for a fist fight because that is what he was trying to start. Turned into quite a mess and my boss, who avoided those situations like the plague, ended up having to confront the guy when he walked around the back of the shop and found him working in the back room. I got in-between them but my boss was furious, screaming at the guy and had a hammer in his hand. I was pushing the guy back while he was mouthing off and my boss actually thumped the guy by thrusting the hammer into his chest and pushing him back lol. That had me a little worried because it was certainly caught on camera and who knows how that action could be spun, but luckily the guy left after that and we called the cops on him because he was drunk and they were concerned he was probably coming back. The guy was just an all around drunken piece of crap. So all of that over $8 but I was relieved to see him finally go. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Im an ex-service writer, what do you want to know?
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