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SVTPerformance's Chain of Restaurants
Road Side Pub
Im an ex-service writer, what do you want to know?
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<blockquote data-quote="RedVenom48" data-source="post: 16585782" data-attributes="member: 166576"><p>Last dealer I worked at was on electronic dispatch. A few of the guys figured out how to spy on the RO stack. We werent blocked from entering RO numbers in. A few guys were getting good at figuring out when to auto dispatch themselves to get the gravy recalls and services. Also, a writer could preassign a repair order to a tech and it would look like the tech "got randomly assigned to the repair order". </p><p></p><p>Management didnt believe the few of us that tried to bring it to their attention. While I wasnt necessarily starved, I didnt get on the gravy train like some guys. It was a chronic problem in the world of Lexus, though some dealers were better than others.</p></blockquote><p></p>
[QUOTE="RedVenom48, post: 16585782, member: 166576"] Last dealer I worked at was on electronic dispatch. A few of the guys figured out how to spy on the RO stack. We werent blocked from entering RO numbers in. A few guys were getting good at figuring out when to auto dispatch themselves to get the gravy recalls and services. Also, a writer could preassign a repair order to a tech and it would look like the tech "got randomly assigned to the repair order". Management didnt believe the few of us that tried to bring it to their attention. While I wasnt necessarily starved, I didnt get on the gravy train like some guys. It was a chronic problem in the world of Lexus, though some dealers were better than others. [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Im an ex-service writer, what do you want to know?
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