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SVTPerformance's Chain of Restaurants
Road Side Pub
Im an ex-service writer, what do you want to know?
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<blockquote data-quote="cidsamuth" data-source="post: 16585769" data-attributes="member: 110091"><p>Years ago, I had a heater core go out on a VW Passat. I knew what it was, cause I could smell the coolant when I turned the heat on , and it would fog my window. VW had taken some bad press for heater cores and, though out of warranty, I called VW of America and they agreed to fix it as a courtesy. Good thing, as it was a very involved job.</p><p></p><p>Take it to the dealership, and they refuse to fix it (even though I explained its paid for) unless I pay a $78 charge to have dye put in the coolant that only shows up under black light so they could determine for sure where the leak was. I argue but end up paying and, what do you know, they tell me its the heater core after using the dye.</p><p></p><p>After fix, I get the car back and drive home. Once there, I find the pax side carpet SOAKED FULL of coolant. The tech had obviously just dropped the core while full and flooded the whole area. After calling and complaining, I chose to clean it myself with a carpet cleaner. </p><p></p><p>Then, it dawned on me as I looked at the coolant in the carpet cleaner tank -- they had used green coolant when the system called for pink. I brought the car back for the switch out, and then got a call a bit later -- they claim they used the pink coolant but the invisible dye had turned it green. I said, "Let me get this straight, cause I'm going to make lots of noise. You used new pink coolant, and the dye that was supposed to be invisible except under black light, turned it to a perfect shade of new green coolant?"</p><p></p><p>He called back a few minutes later and said they flushed the coolant and filled with pink as a "courtesy."</p></blockquote><p></p>
[QUOTE="cidsamuth, post: 16585769, member: 110091"] Years ago, I had a heater core go out on a VW Passat. I knew what it was, cause I could smell the coolant when I turned the heat on , and it would fog my window. VW had taken some bad press for heater cores and, though out of warranty, I called VW of America and they agreed to fix it as a courtesy. Good thing, as it was a very involved job. Take it to the dealership, and they refuse to fix it (even though I explained its paid for) unless I pay a $78 charge to have dye put in the coolant that only shows up under black light so they could determine for sure where the leak was. I argue but end up paying and, what do you know, they tell me its the heater core after using the dye. After fix, I get the car back and drive home. Once there, I find the pax side carpet SOAKED FULL of coolant. The tech had obviously just dropped the core while full and flooded the whole area. After calling and complaining, I chose to clean it myself with a carpet cleaner. Then, it dawned on me as I looked at the coolant in the carpet cleaner tank -- they had used green coolant when the system called for pink. I brought the car back for the switch out, and then got a call a bit later -- they claim they used the pink coolant but the invisible dye had turned it green. I said, "Let me get this straight, cause I'm going to make lots of noise. You used new pink coolant, and the dye that was supposed to be invisible except under black light, turned it to a perfect shade of new green coolant?" He called back a few minutes later and said they flushed the coolant and filled with pink as a "courtesy." [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Im an ex-service writer, what do you want to know?
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