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SVTPerformance's Chain of Restaurants
Road Side Pub
Im an ex-service writer, what do you want to know?
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<blockquote data-quote="SHOdown220" data-source="post: 16585742" data-attributes="member: 39652"><p>Electronic dispatching here. The techs don't get a say what they pull next. They get their previous recs pre assigned to them and we have a shop foreman that keeps an eye on what is in the queue and may assign a particular tech based on current workload or any number of other reasons. Its more fair for the techs but yeah if I could I would pick 3 or 4 guys to send most of my big jobs too. </p><p></p><p>Thankfully most of our guys are pretty good and I trust them. There are a few I want a 2nd opinion on every diag they give me or I know ill be telling the customer the job is gonna take longer when they pull it lol</p></blockquote><p></p>
[QUOTE="SHOdown220, post: 16585742, member: 39652"] Electronic dispatching here. The techs don't get a say what they pull next. They get their previous recs pre assigned to them and we have a shop foreman that keeps an eye on what is in the queue and may assign a particular tech based on current workload or any number of other reasons. Its more fair for the techs but yeah if I could I would pick 3 or 4 guys to send most of my big jobs too. Thankfully most of our guys are pretty good and I trust them. There are a few I want a 2nd opinion on every diag they give me or I know ill be telling the customer the job is gonna take longer when they pull it lol [/QUOTE]
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SVTPerformance's Chain of Restaurants
Road Side Pub
Im an ex-service writer, what do you want to know?
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